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Tekla Technical Customer Support Specialist



IT, Customer Service
Dubai - United Arab Emirates
Posted on Tuesday, June 4, 2024

Your Title: Tekla Technical Customer Support Specialist

Job Location: Hybrid from our Dubai Office - 2-3 Days office based on avg

Our Department: Tekla

Are you interested in positioning yourself within an innovative construction software industry leader and becoming one of our Tekla Software experts?

For our Tekla Technical Customer Support Specialist role, we are seeking someone with experience working in structural or civil engineering. Someone who enjoys sharing their knowledge and wishes to upskill, to effectively become a Tekla Structural Designer, Tedds and Trimble Connect superuser. A professional who our clients structural and civil teams can work with to complete complex projects using our Tekla products.

To be successful in this role you will have a background in structural/civil engineering and want to move into construction software support and development. This is not a call centre, this is a team of structural and civil professionals working together to help our clients get the best out of Trimble’s Tekla software suite. This is not an IT support role; knowledge of civil/structural engineering is essential.

Our customers use our software to detail everything from commercial projects to the iconic structures all across the Emirates and wider Middle East as well as national and international infrastructure projects.

If you’re passionate about structural/civil engineering then this is your opportunity to join a growing global tech business who will invest in you and develop your knowledge of our market leading products.

What you will do:

  • Delivering high level technical support to the users of our Tekla software. Speaking to customers on video calls, by email, live chat or answering questions on our forums

  • Creating, updating and delivering training courses remotely or at sites across the Emirates.

  • Building our knowledge base by writing technical support content to Tekla User Assistance site

What skills & experience you should bring:

  • High proficiency in Tekla Structures.

  • Can we add Arabic speaking as an advantage not a hard requirement.

  • Have a degree in Civil/Structural Engineering or equivalent, from an accredited University

  • Strong problem solving and communication skills

  • Excellent written and verbal communication skills

  • Strong troubleshooting ability and proven aptitude to learn new software and technology tools quickly

  • Ability to produce clear and structured texts

  • Fluent written and spoken English

  • Utilise excellent analytical and problem solving skills.

  • Well-organised, self-directed team player

  • Remains open to others’ ideas, and exhibits willingness to try new things

  • Arabic written and spoken language skills would be an advantage but not essential

What we will offer you:

  • Competitive salary with annual salary increases

  • Annual Leave - 30 Days Holiday

  • Additional Trimble "Day of Service" - additional annual leave day in addition to the above

  • Housing allowance

  • Transportation allowance

  • Schooling allowance

  • Private health insurance

  • Life Insurance

  • Income Protection

  • 1 Flight home per year for you and your dependents

  • Employee Stock Purchase Plan (ESPP)

About Trimble Tekla:

Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modelling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics.

Structures division at Trimble Solutions Corporation provides the construction industry with Tekla Building Information Modelling (BIM) and structural design and analysis software solutions that are at the core of the construction workflow. The solutions allow customers to achieve greater competitive edge through improved collaboration, efficiency and accuracy. Tekla tools are used for realising projects around the world from housing and bridges to factories and skyscrapers.

Trimble’s Inclusiveness Commitment:

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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