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Customer Success Manager



Remote · Canada
Posted on Saturday, February 10, 2024

Business Title: Customer Success Manager

Location: Remote Canada

Department: Customer Success, Trimble Transportation

This is a Part-Time, Fixed Term role. We’re looking for a 12-month contract, working approximately 20-25 hours per week.

Are you passionate about customer success and building strong partnerships? Join our Customer Success department with a mission to build, retain, and grow our valued customers.

What You Will Do

As a Customer Success Manager, you'll ensure high customer engagement and satisfaction, driving retention and growth. Be the go-to person for our customers, conveying value propositions, championing their needs across Trimble's product lines, and promoting adoption and utilization of our solutions. This is an exciting opportunity to make a significant impact and foster customer growth with us!

  • Establish proactive and strategic relationships with customers to understand, document and align client strategies and business outcomes.

  • Deliver an engagement and communication strategy that focuses on meeting customer outcomes and creates client advocates that evangelize Trimble Transportation and drive new opportunities

  • Manage the customer experience, collaborating with internal teams and resources to ensure clients’ progress towards achieving their goals.

  • Be an internal advocate of the Customer Success philosophy and Customer Journey with Trimble Transportation and ensure it permeates across the organization

  • Respond to customer contact via phone, email and internal communication tools

What Skills & Experience You Should Bring

  • Bachelor’s Degree or 3+ years’ of progressive experience in customer success, account management, customer operations, client services or program management in a client facing capacity

  • Strong consultative, presentation and relationship skills

  • Excellent written and verbal communication skills, organizational skills and experience managing competing priorities

  • Ability to facilitate and work cross-functionally with internal teams.

What Skills & Experience You Could Bring

  • Experience utilizing a Customer Success platform (Gainsight, Totango, etc)

  • Demonstrated understanding of transportation best practices

  • Experience with Google Suite, Salesforce

Our Department

Trimble Transportation optimizes the movement of freight by providing shippers and carriers with mobility, enterprise and visibility solutions that operate their businesses more efficiently.

As the leading provider of Transportation Management Software (TMS), Asset Management Software (AMS), and Fleet Management Software (FMS) we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs and optimize operations.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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