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MANAGER, STARLINK ENTERPRISE ACCOUNT MANAGEMENT (CHANNEL)

Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Enterprise team is at the forefront of this mission. The Enterprise team manages the full customer lifecycle, from onboarding to growth. Our channel partner model is a fast-growing vertical under the Enterprise organization that is unlocking new revenue through strategic partnerships with IT integrators. We are seeking a Manager to build and lead this new channel, blending operational leadership, partner development, and hands-on execution. Ideal candidates are player-coaches who thrive in ambiguity, build scalable processes, and collaborate with others to drive growth.

RESPONSIBILITIES:

• Establish and track performance metrics focused on activation speed, billing accuracy, revenue realization, and partner satisfaction.
• Design and implement scalable workflows, tools, and automation to achieve weekly activation targets and scale with growth.
• Identify recurring operational friction and convert it into documented process improvements, training materials, and system requirements for engineering.
• Standardize playbooks, documentation templates, and handoff protocols to enhance cross-functional execution and reduce errors.
• Lead cross-functional initiatives, including pricing transitions, bulk account onboarding, billing process optimizations, and collections coordination with Finance.
• Partner closely with Sales to define channel strategy, set partner tiers, and minimize internal conflicts or revenue leakage.
• Serve as the operational voice of the Channel Partner in executive forums, reporting KPIs and proposing strategic enhancements.

BASIC QUALIFICATIONS:

• Bachelor’s degree or equivalent; 6+ years of professional experience in operations, account management, or channel programs.
• 4+ years collaborating with commercial partners or customers to support technical products/services, such as hardware, SaaS, or connectivity solutions.
• 2+ years of direct people management experience, leading teams in a fast-paced environment.

PREFERRED SKILLS AND EXPERIENCE:

• Experience building or scaling a new vertical from early-stage growth (e.g., <10 partners) to operational maturity (100+ partners).
• Strong financial acumen, including revenue recognition principles, complex billing structures and cash flow optimization.
• Demonstrated ability to operate effectively in ambiguous, high-growth environments with limited resources.
• Track record of diagnosing operational gaps and delivering scalable systems, tooling, or integrations (e.g., CRM workflows, API enhancements).
• Background in high-growth technology, telecommunications, or enterprise sales organizations.
• Player-coach mentality: Balances leadership with direct execution on critical tasks like partner onboarding or issue resolution.
• Proven ability to champion and lead significant business initiatives while managing competing priorities and stakeholders.
• Exceptional customer-facing skills: Excellent written/verbal communication, tailoring messages from working-level teams to C-suite executives.

COMPENSATION AND BENEFITS:

Pay range:

Manager, Starlink Enterprise Accounts: $135,000.00 - $180,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.