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About SiTime

SiTime Corporation is the precision timing company. Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power and better reliability. With more than 3 billion devices shipped, SiTime is changing the timing industry. For more information, visit www.sitime.com.

Job Summary

The position of Customer Support Representative within the Sales Operations team would be dealing with databases administration, customers management and support. The position requires strong time-management skills, persistence and business ethics for broad cross-department and international customer communication.

Responsibilities:

• Provide timely responses to inquiries regarding product specifications, pricing, lead times, quality docs and basic tech questions;
• Build strong relationships with other CSR’s, Engineering, Quality and other functional departments;
• Work in CRM and ERP systems;
• Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies;
• Escalate technical concerns to engineering or quality teams when necessary;
• Track and document customer issues for continuous improvement;
• Maintain an understanding of company product lines;
• Work closely with people in all appropriate departments to support customer needs;
• Participate in internal meetings;
• Data mining.

Qualifications & Requirements:

• English (upper-intermediate+);
• MS Outlook, Excel, Power Point;
• CRM and/or ERP system(s);
• 1+ year(s) experience in customer support;
• MA/BA degree in economics.

Desired Characteristics & Attributes:

• Excellent written and verbal communication skills required;
• Excellent customer service skills required;
• Ability to work well with others in a fast-paced collaborative team environment;
• Persistence;
• Responsiveness;
• Excellent work ethics;
• Ability to work well with others in a collaborative team environment;
• Analytical and problem solving skills;
• Desire to work for a fast-paced, growth-oriented company.

At SiTime, we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent.

In addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals—reflecting our commitment to recognizing meaningful impact. We also offer equity grants, providing a meaningful opportunity to share in the company’s future growth and success.

Learn More about SiTime: Review the Get to Know SiTime section of our career page to explore our culture, values, and what makes us unique.

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