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NOC Analyst

Sirius XM

Sirius XM

IT
Irving, TX, USA · Irving, TX, USA · Texas, USA · United States
Posted on Monday, July 1, 2024
Who We Are

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts.

Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Stitcher, Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How You’ll Make An Impact

The Network Operations Center (NOC) Analyst will be responsible for monitoring large computer networks and servers farms for problems from a central location. They analyze problems, perform troubleshooting and incident response on the systems, communicate with Operations teams and track problems through to resolution. The NOC engineer will lead the effort for notifications (e-mail, text, and phone), cross functional team triage sessions, status to Senior Leadership teams and communications to internal/external stakeholders during production incidents. Responsible for 24x7 monitoring of systems performance and communicates any problems to team and management. Recommends and performs operational enhancements, including but not limited to: process improvement, documentation updates, monitoring enhancements and communications to leadership on production incidents.

What You’ll Do

  • Assist with maintaining NOC operational, escalation, and notification documentation.
  • Owns efforts for incident notifications, gathering internal participants for triage sessions and communications via notifications to all internal and external stakeholders
  • Documents steps taken during the Incident to resolve the issue and communicates them to the incident team
  • Coordinates with the IT Support Center any necessary problem escalation and makes sure operations staff and management are informed of any major errors.
  • Timely and accurately create and update Incident Tickets using ticketing system.
  • Ensures all work is done completely and correctly, including all logs and preventative maintenance.
  • Monitors overall system, server and application performance. Notes and records anomalies, and recommends enhancement to improve performance.
  • Identify any trending in current monitoring system and recommend changes or improvements.
  • Recommends changes and enhancements that improve efficiency of operation.
  • Thoroughly communicates shift review to oncoming shift.
  • Maintains all logs, records, and reports relative to shift operations.
  • Perform scheduled maintenance activities.
  • Assist with documentation of tasks to be managed and owned by the NOC

What You’ll Need

  • Associate’s Degree in Computer Science or related technical school education. Equivalent experience will be considered in lieu of degree.
  • 2-4 years related experience in a computer/network operations environment.
  • Adapts well to rapidly changing environment.
  • Works independently as a member of a team and leads by example.
  • Works closely with IT personnel regarding operations issues.
  • Flexibility to work a variety of shifts (12 hours per shift) is required. May require weekend/over-night shifts
  • Additional shift coverages may be asked to cover TSOC activities.
  • Minimum of 1-2 years direct Application Administration experience in a 24x7 services provider -environment is required
  • Knowledge and experience (1-2 years) with LINUX in a virtualized environment is required
  • Knowledge and experience (1-2 years) with scripting languages
  • General knowledge and experience with networking concepts
  • Knowledge and experience in a multi-tier application environment
  • Knowledge and experience with Systems and Application monitoring systems
  • Understanding of ITIL Service Management standards, tools, and processes
  • Proficiency in documenting complex architectures and workflows for a wide technical audience using a mix of internal publishing tools is a PLUS (KB), MS Visio and MS Excel is required
  • Must have legal right to work in the U.S.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

R-2024-06-136