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Senior User Experience (UX) Researcher

Sirius XM

Sirius XM

Design
California City, CA, USA · Oakland, CA, USA · United States
Posted on Saturday, June 1, 2024
Who We Are

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How You’ll Make An Impact

SiriusXM is seeking a Senior User Experience Researcher for our UX Research Team. The person in this role will lead insights for our SiriusXM listener facing product and will partner closely with peers in Product Management, Design, Engineering, Analytics, Science, Strategy, and Content to drive fact-based decisions to help innovate on our portfolio of offerings.

What You’ll Do

  • Own and drive research initiatives for key SiriusXM pillars. Establish and manage a research roadmap prioritizing key learning opportunities across the product development cycle that informs business, product, and design decisions.
  • Lead, scope, and execute end-to-end strategic and tactical research; answer exploratory and foundational questions, validate concepts and designs, and monitor post-launch product success.
  • Conduct qualitative, quantitative, and mixed-method research studies leveraging a wide range of methodologies common to UX and consumer research that consistently meet a high standard of quality and integrity.
  • Distill data to the most important insights that foster empathy, a shared understanding of user needs, and identifies high-value opportunities. Create and design compelling, digestible deliverables leveraging storytelling, presentation, and workshopping techniques to inspire product innovation and evidence-backed decision making.
  • Present and evangelize insights to diverse audiences including executive leadership, core teams, and broader groups (ex. department all-hands, industry panels).

What You’ll Need

  • MA/MS degree in Human-Computer Interaction, Cognitive / Experimental Psychology, Anthropology, Market Research or related field, or BA/BS degree.
  • 5+ years of experience (at least 4 of which in industry) conducting research projects – using both qualitative and quantitative methods in consumer and/or enterprise domains.
  • End-to-end experience leading all aspects of project execution (planning, recruiting, execution, analysis, and reporting).
  • Experience using a range of qualitative and quantitative UX research methods, experimental design, and/or market research techniques. Demonstrated competency with descriptive statistics and quantitative analysis methods.
  • Experienced with qualitative research tools such as UserZoom, UserTesting.com, dscout, Revelation, or similar.
  • Competence with survey software such as Qualtrics.
  • Strong portfolio showing ways you have consistently and creatively brought a deeper understanding of consumer needs to help teams solve ambiguous and/or complex business challenges, product, and design objectives.
  • Excellent communication skills - both spoken and written. Passion for leading interactive workshops with cross-functional stakeholders.
  • Interpersonal skills and ability to interact and work with staff at all levels.
  • Willingness to take initiative and to follow through on projects.
  • Excellent time management skills, with the ability to prioritize and multitask, and work under shifting deadlines in a fast-paced environment.
  • Ability to work independently and in a team environment.
  • Must have legal right to work in the U.S.

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $128,100 to $165,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

R-2024-05-141