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Technical Writer

Sirius XM

Sirius XM

Marketing & Communications, IT
United States
Posted on Sunday, September 10, 2023
Who We AreSiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers. How You’ll Make An ImpactThe successful candidate will apply their experience with technical writing toward the analysis of oral communications and written word to systematically gather and organize cohesive subject matter into an easily understandable and unambiguous fashion as it relates to different user segments for the automotive and aftermarket infotainment products, including marketing, engineer and UX design.This individual will be a key member of the team responsible for working closely with stakeholders and translating the imprecise, incomplete needs and wishes of the potential users of software into a complete, precise, agreed-upon set of formal specifications that can serve as a basis for all subsequent software development activities. These specifications will drive the design, documentation, implementation, and validation of software components used by multiple internal and external customers to launch exciting new satellite radio audio and data services and advanced telematics features. The ideal candidate will be a self-starter who can work both independently and within a team environment. What You’ll Do
  • Support the full software development lifecycle from initial feature definition through software release and in-field customer support.
    • Participate in the technical documentation to enable the next generation software platform to enable SXM 360L next generation Satellite and Streaming Radio Receiver products.
    • Perform analysis of internal and third-party product requirements and specifications, understanding of software framework architectures and designs to meet internal and external customer needs.
    • Participate in software review sessions with the software team and other stakeholders.
    • Author supporting documentation which may include software application notes, customer feature guides, and training materials for distribution and presentation to Sirius XM partners.
    • Utilize best practices in implementing software deliverables.
    • Review and creation of technical specifications or user stories and identification of improvement potential
    • Execution of documentation reviews with Subject Matter Experts, Product, Test, OEM support teams and other stakeholders.
    • Validation of technical writings and errors in management tools such as JAMA, Jira, and Confluence
    • Participate with stakeholders to ensure development and readiness of requirements for next generation software to control Satellite and streaming audio, data services,and advanced telematics features.
    • Assist in the development of user interface software specifications and software for SiriusXM Radio receiver products.
    • Assist in the development of advanced Infotainment and Telematics features for SiriusXM Radio receiver products.
    • Collaborate with SiriusXM receiver manufacturer partners to resolve outstanding user interface software issues during the product development process.
    • Provide regular and accurate reports to the Senior Manager – OEM Validation and perform special projects, lab/field testing, and other duties as necessary.
    • Performs other duties as assigned
    What You’ll Need
  • Bachelor’s degree required with focus in Computer Science or other software development-related focus area.
  • 3-5 or more years of expertise in software technical writing.
  • Experience with software frameworks, architecture, and life cycle.
  • Familiarity with writing technical documentation with one or more: C/C++. C#, Java, HTTP, JSON, QT, Flutter
  • Familiarity with writing technical documentation for Android, AAOS, iOS, or other frameworks
  • Experience in one or more of the following areas:
    • Consumer or Automotive audio and infotainment products (radio head units, navigation systems, MP3 connectivity, CD players, telematics systems, etc.)
    • Client/server communications (e.g., PC/device)
    • Protocols BLE, WiFi, CAN, LIN, or Ethernet.
    • Internet Protocol products and technology
    • IPC Mechanisms – Sockets, Message Queues, Shared Memory, etc.
  • Experience in technical writing documentation tools (Jama, Confluence, Jira, Microsoft word, or similar)
  • Experience with Doxygen or other latex language formats is desired.
  • Familiarity with software development concepts such as, object-oriented methodologies, and system software design concepts.
  • Familiarity with Version control tools such as GIT
  • Experience in the creation and implementation of Requirements and traceability.
  • Write effective software application notes, programming manuals, and training materials for distribution and presentation to SXM partners.
  • Experience in participating in formal documentation and providing relevant and insightful feedback to team members.
  • Previous direct experience with a consumer electronics and/or automotive electronics product development company preferred.
  • High level of personal computer proficiency is required, including experience and familiarity with Microsoft Office and engineering software.
  • Thorough knowledge of MSOffice Suite (Word, Excel, PowerPoint, Access).
  • Experience with formal software design processes.
  • Experience with program management and software milestone deliverables
  • Experience working with internal and external customers
  • Comfortable working in matrix environment, coordinating activities of multiple teams in multiple sites not under line management control
  • Good public speaking and presentation skills.
  • Interpersonal skills and ability to interact and work with staff at all levels.
  • Excellent written and verbal communication skills.
  • Ability to work independently and in a team environment.
  • Ability to pay attention to details and be organized.
  • Ability to project professionalism over the phone and in person.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Commitment to “internal client” and customer service principles.
  • Willingness to take initiative and follow through on projects.
  • Creative writing ability.
  • Excellent time management skills, with the ability to prioritize and multi-taskand work under shifting deadlines in a fast-paced environment.
  • Ability to check all technical material for consistency and accuracy
  • Must have a legal right to work in the U.S.
Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

R-2023-08-71