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Senior Manager ECC Broadcast Operations Who We AreSiriusXM and its brands (Pandora, SXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically-acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM’s vision to life every day. SiriusXMSiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM’s platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company’s advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers. How You’ll Make An ImpactThe SiriusXM Broadcast Operations department is responsible for the audio and metadata content creation of all SXM channels and their distribution over the satellite platforms. This position is responsible for the incident management of all issues related to SiriusXM broadcast operations through managing a team of 24x7x365 managers who oversee SXM operations on a shift basis. What You’ll DoThe Senior Manager, ECC Broadcast Operations, will manage a team of six managers that have shift responsibility for the broadcast operations of the SiriusXM content creation systems and content delivery systems. This senior manager will be responsible for managing the ECC shift schedule and will be required to fill in as an ECC when there are schedule gaps that other ECCs cannot fill. This position will be responsible for developing and publishing the process documentation related to the ECC job responsibilities including incident ticket handling and emergency and business continuity operations. The Senior Manager ECC Broadcast Operations will conduct weekly ticket reviews with all ECC team members and will also conduct training to the ECC and other teams. In addition, this position will be responsible for managing a unified calendar of broadcast operations events comprised of broadcast events and important change management events. Lastly, this position will be responsible for ensuring accurate channel configuration and contact details. What You’ll Need

• 8 or more years experience in operations or master control supervision at a major market NOC facility or broadcast network
• Experience in technical operation and the supervision of technical staffs and interface with non-technical operators.
• Strong incident management background and the ability to ensure the correct incident management procedures are executed by the ECC team
• Ability to develop and continually improve the incident, business continuity, and ticking processes of broadcast operations
• Strong interpersonal skills to coordinate and partner will all areas within broadcast operations and programming to ensure excellent programmed schedule execution.
• Consistent diligence in following up on the accuracy of broadcast incident and maintenance request tickets.

Supervisory Responsibilities

• Strong supervisorial skills in managing a team of six managers
• Ability to manage a shift schedule to ensure full coverage of a 24/7/365 schedule
• Experience conducting performance reviews and driving employee performance improvements

Technical Skills

• Familiarity with digital audio signals, routing, quality control and evaluation.
• Familiarity with master control automation systems and uplink management systems
• Familiarity with broadcast engineering standards, practices, and terminology
• Familiarity with satellite uplinking practices and terminology
• User knowledge of Microsoft operating system
• Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access)
• Familiarity with Service Now ticketing systems a plus
• Support 24/7 operations center, shift work is mandatory
• Good public speaking and presentation skills.
• Interpersonal skills and ability to interact and work with staff at all levels.
• Excellent written and verbal communication skills.
• Ability to work independently and in a team environment.
• Ability to pay attention to details and be organized.
• Ability to project professionalism over the phone and in person.
• Ability to handle multiple tasks in a fast-paced environment.
• Commitment to “internal client” and customer service principles.
• Willingness to take initiative and to follow through on projects.
• Creative writing ability.
• Excellent time management skills, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment.
• This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., ‘Green Card Holder’), Political Asylee, or Refugee.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.R-2023-08-75