IT Technician
Simera Sense
Simera Sense is a leading provider of Earth observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base. Our Holdings Company is in Belgium, and our South African company is based in Somerset West, close to all amenities and diverse natural beauty, providing great lifestyle options.
Are you passionate about delivering reliable IT solutions and providing exceptional technical support? We are seeking an IT Technician to ensure the smooth operation of systems and resolve technical issues efficiently. This is an exciting opportunity to apply your technical expertise, problem-solving skills, and customer-focused approach in a dynamic, international environment.
Job Purpose:
To ensure the seamless operation of IT systems by providing technical support, managing helpdesk services, and maintaining network and software integrity. The role focuses on delivering integrated IT solutions, managing assets, and maintaining accurate documentation to support organizational efficiency and security
Responsibilities:
- User Training: Providing training and guidance to users on IT systems and best practices
- Technical Support: Providing assistance to users with hardware, software, and network issues. This includes troubleshooting problems and offering solutions to ensure smooth operations
- Helpdesk Management: Implementing efficient helpdesk functions, responding to, managing, and resolving helpdesk tickets
- Software Installation and Updates: Installing and updating software to ensure systems are up-to-date and secure
- Integrated IT Services: Ensuring the availability and integration of IT services across various departments
- Asset Management: Receiving, commissioning, repairing, and distributing IT assets
- Network Management: Maintaining and monitoring network systems to ensure optimal performance and connectivity
- Documentation: Keeping detailed records of IT issues, solutions, and system configurations
Required Qualifications:
Higher Certificate IT related
Required Experience:
- 3 – 5 years of experience in a similar field
- Technical Support: Experience in providing technical support to users, including troubleshooting hardware and software issues, is essential
- Network Management: Basic understanding of LAN/WAN, TCP/IP, and Wi-Fi troubleshooting. Experience with network monitoring tools.
- Helpdesk Operations: Experience in managing helpdesk operations, including ticketing systems and user support
- Software Installation and Configuration: Experience in installing and configuring software applications and operating systems
- Asset Management: Tracking and maintaining IT inventory. Commissioning and decommissioning hardware.
Recommendations:
- National Diploma in Information Technology, Electrical Engineering, or a Bachelor of Science in Computer Science
- Certification such as CompTIA A+; CompTIA Network+; Cisco Certified Network Associate (CCNA)
Special requirement(s):
Will be required to work after hours.
What we offer:
- The opportunity to work in the fast-growing space industry.
- Niche global market for optical payloads for microsatellites.
- Cutting-edge technology at your fingertips
- A competitive salary
- A friendly working environment.
Ready to make an impact?
Apply now by submitting your CV and cover letter.
