Director, HRBP - Customer Operations (R4395)
Shield AI
People & HR, Operations, Customer Service
Dallas, TX, USA
Posted on Jan 8, 2026
Founded in 2015, Shield AI is a venture-backed deep-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT and X-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With nine offices and facilities across the U.S., Europe, the Middle East, and the Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.
We are a company of passionate innovators committed to delivering exceptional experiences—for our customers and for each other. We care deeply about our product, our people, and our shared success.
We’re seeking a Director HR Business Partner to shape our global Customer Operations talent strategy and drive the execution of people solutions that enable business growth. Reporting to the Sr. Director, PX HRBP, Aircraft, you will serve as a trusted advisor to the Sr. Director Customer Operations, and work alongside functional and regional HR leaders through a period of growth and organizational transformation.
The ideal candidate is a strategic and operationally savvy leader who thinks globally, influences with credibility, and thrives in a fast-paced, high-growth environment. You know how to simplify in the face of complexity and build systems that scale. You are purpose-driven, resourceful, and grounded in a pragmatic approach to problem-solving.
In this role, you will collaborate across the People Experience organization to support both functional and regional business needs. You’ll help shape a culture that attracts, develops, and empowers exceptional talent—enabling teams to make meaningful impact every day.
This role is based in our location in Frisco, Texas. If you’re energized by creating differentiated employee experiences and using data-driven insights to guide people and culture strategies, we’d love to hear from you.
What you'll do
- Shape and execute the global talent strategy for the Deployed Operations, Flight Test, and Customer Success function —translating business goals into integrated, scalable people strategies and initiatives that accelerate business growth and deliver results
- Partner with executives as a trusted advisor, coaching and developing leaders to build high-performing, learning-driven teams and a culture of innovation.
- Act as the strategic connector between business units, HR Centers of Excellence, and regional teams—ensuring talent programs and solutions are aligned, data-driven and impactful as they are deployed strategically into various client organizations. Monitor results and work collaboratively to address gaps.
- Leverage insights and analytics to track organizational health and culture, diagnose challenges, and design agile solutions that fuel business success. Use data driven diagnostics tools and processes to develop solutions to continuously improve org effectiveness.
- Champion our culture and values, ensuring they remain a competitive advantage in how we attract, engage, and retain top talent globally.
- Embed diversity, inclusion, and belonging into every people process, creating an environment where every employee feels seen, valued, and empowered to perform at their best.
- Elevate leadership capability through succession planning, organization/role design, and high-impact leadership development programs that prepare us for scale. Ability to work with leadership on highly sensitive employee matters.
- Drive change and transformation by informing, influencing, and communicating people strategies that connect seamlessly across global teams.
- Collaborate cross-functionally with Legal, Finance, Security, and other partners to deliver aligned, efficient, and compliant business outcomes.
- Lead as part of the People Experience and HRBP Leadership Team, driving enterprise-level initiatives and shaping the evolution of our global People function.
- Partner with the Chief People Officer to lead our HR transformation—designing a global service delivery model that delivers integrated People Experience services and solutions into international regions while balancing speed, innovation, and operational excellence
What it takes to succeed
- Strategic, business-first mindset. You understand how the company creates value—connecting strategy, customer outcomes, and people decisions to drive performance and growth.
- Organizational fluency. You understand what it takes to work in an environment with operational norms from the military. You understand the cultural norms and unique nature of managing in an environment influenced by one standard, but operating in another.
- Visionary and innovative. You anticipate what’s next, think in systems, and design creative, scalable solutions that evolve as the business grows.
- Operational excellence with velocity. You translate vision into action through disciplined execution, measurable outcomes, and a bias for speed.
- Proven experience in high-growth environments. You’ve helped scale organizations and People Experience functions through rapid change, balancing structure with agility.
- Global perspective, local fluency. You thrive in a global matrix, aligning COEs, Shared Services, and regional teams to deliver seamless, end-to-end employee experiences.
- Influential and trusted partner. You bring credibility, curiosity, and courage—able to challenge, consult, and collaborate effectively with senior leaders across functions.
- Builder of teams and culture. You attract, develop, and empower diverse, high-performing teams—and foster trust and inclusion as the foundation for success, and you have an ability to navigate highly complex and cross-cultural team environments with unique employee matters.
- Data-driven storyteller. You use analytics and insight to influence decisions, communicate with clarity across audiences, and simplify complexity into actionable direction.
- Change leader. You bring steadiness and optimism through transformation—aligning people, process, and purpose in times of evolution and scale.
- Deep HR expertise with a creative edge. You understand end-to-end HR—from talent acquisition and total rewards to learning and org design—and apply it through a lens of innovation and technology.
- Future-focused mindset. You embrace AI, data science, and progressive people practices as catalysts for smarter, faster, more human organizations.
Required Qualifications
- 10+ years of broad professional HR experience in a high growth company, preferably in the technology industry with public sector a plus
- 5+ years of leadership experience, with strong management skills and ability to coach and develop teams effectively
- Experience with global businesses, driving HR solutions for international companies. Preferable experience leading international teams.
- Given the client group, and the unique nature of their work, experience working in a military client group or in a military environment is preferred. Experience working with team members deployed on assignment a bonus.
- Significant time in role partnering with and influencing senior business executives within a high growth company.
- Experience operating in a global People Experience organization with COEs, Shared Services and regional teams playing critical roles in providing end-to-end services across a global business and multi-country workforce.
- Have used HCM technology, other point solution applications and sophisticated data analytics to achieve productivity, drive insights and improve employee, manager and executive engagement.
- Understanding of working in a highly regulated and government contracted environment, including international labor requirements.
- Experience in employee mental health and well-being support relative to persons or have worked in, and will work in, high stress environments including deployment for military duty. Ability to partner with leadership on programs to support and identify needs for persons.
- You have expert knowledge of HR theories, practices and principles as normally obtained through the completion of a Bachelor’s Degree in Human Resources, Business Management. MBA or other Master’s Degree preferred not required.
- Current executive clients are in Frisco, Texas. However, Shield AI has offices all over the global. Ability to travel domestically and internationally as needed.
Education
Travel Requirements and Demands
Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.
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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
