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ROLE DESCRIPTION

The Quality and Production Manager ensures that manufacturing operations run efficiently while meeting or exceeding quality standards. This role directly contributes to the company’s value by:

• Driving Operational Excellence: Optimizing production processes to maximize output, minimize waste, and reduce costs.
• Safeguarding Product Quality: Implementing and maintaining rigorous quality control systems to ensure products meet regulatory and customer requirements.
• Supporting Strategic Goals: Aligning production and quality initiatives with the organization’s overall objectives for growth, customer satisfaction, and compliance.

As a Manager, Quality Control & Production, you will be responsible to :

1. Direct and optimize production operations – Plan, organize, and oversee daily manufacturing activities to achieve output, cost, and efficiency targets.
   Approx. 35%
2. Develop and implement quality management systems – Establish and maintain robust quality control processes, ensuring compliance with industry standards and customer requirements.
   Approx. 25%
3. Lead and manage teams – Recruit, train, and develop staff; set performance goals; conduct evaluations; and foster a culture of accountability and continuous improvement.
   Approx. 20%
4. Drive process improvement initiatives – Analyze workflows, identify inefficiencies, and implement lean manufacturing and Six Sigma practices to enhance productivity and reduce waste.
   Approx. 10%
5. Monitor and report performance metrics – Track key indicators for production and quality, prepare reports, and present findings to senior leadership for strategic decision-making.
   Approx. 10%
6. Context Considerations

• Supervisory Responsibility: Full authority for hiring, performance management, and development of production and quality teams.
• Independence of Action: Operates within broad organizational guidelines; sets own goals aligned with company objectives.
• Decision Making: Decisions impact production efficiency, product quality, and compliance across multiple functional areas.
• Problem Solving: Regularly addresses complex, varied issues requiring innovative solutions beyond standard procedures.

COMPETENCIES

Core Skills Required

1. Leadership & People Management
• Ability to lead cross-functional teams in production and quality.
• Coaching and mentoring skills to develop team capabilities.
2. Quality Management Expertise
• Knowledge of ISO standards, Six Sigma, and other quality frameworks.
• Strong understanding of root cause analysis and corrective/preventive actions.
3. Production Operations
• Proficiency in lean manufacturing principles and process optimization.
• Capacity planning and workflow management.
4. Analytical & Problem-Solving
• Data-driven decision-making using KPIs and metrics.
• Ability to identify inefficiencies and implement continuous improvement.
5. Communication & Collaboration
• Clear, concise communication with internal teams and external stakeholders.
• Conflict resolution and negotiation skills.
6. Technical Knowledge
• Familiarity with ERP/MRP systems and production scheduling tools.
• Understanding of regulatory compliance and safety standards.

Behavioral Competencies

• Strategic Thinking: Sees the big picture and aligns production and quality goals with organizational objectives.
• Results Orientation: Focused on achieving measurable outcomes in efficiency and quality.
• Adaptability: Responds effectively to changing priorities and unexpected challenges.
• Integrity & Accountability: Maintains high ethical standards and takes ownership of decisions.
• Collaboration: Builds strong relationships across departments to drive shared success.
• Continuous Improvement Mindset: Actively seeks opportunities to enhance processes and systems.

QUALIFICATIONS & EXPERIENCE

Education Level:

• Bachelor’s degree and/or relevant experience in Industrial Engineering, Manufacturing, Quality Management, or a related field.

Valuable Added Education:

• Master’s degree in operations management, Business Administration (MBA), or Quality Assurance.
• Certifications such as Lean Six Sigma, ISO 9001 Lead Auditor, or ASQ Certified Quality Engineer (CQE).

Specific Knowledge and Work Experience:

• In-depth understanding of manufacturing processes, quality control systems, and continuous improvement methodologies (Lean, Kaizen, Six Sigma).
• Familiarity with regulatory compliance standards (FAA, EASA, CAA, AS9100).
• Strong knowledge of production planning, capacity management, and root cause analysis tools.
• Experience with ERP systems and quality management software.

Minimum Years of Experience:

• 7–10 years in manufacturing or production environments, with at least 3–5 years in a leadership role overseeing both production and quality functions.

OTHER KEY REQUIREMENTS

Key Performance Indicators (KPIs):

• Quality Metrics: Maintain defect rates below established thresholds and ensure compliance with ISO or other relevant standards.
• On-Time Delivery: Meet or exceed delivery schedules for customer orders.
• Cost Control: Reduce production costs through process improvements without compromising quality.
• Continuous Improvement: Implement measurable improvements in processes and quality systems each quarter.

Main Interfaces to Other Departments:

• Supply Chain & Procurement: Coordinate material availability and vendor quality compliance.
• Engineering: Collaborate on process design, equipment maintenance, and technical problem-solving.

The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs.