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ROLE DESCRIPTION SUMMARY

We are looking for a proactive and skilled Senior Engineer to join the Managed Service Operations Team in India. S/he will be responsible for quickly learning and mastering multi-orbit terminal and platform satcom systems and then imparting that knowledge to the shift teams. This role is essential to ensuring that the Managed Service Operations has the necessary technical expertise to resolve issues independently and operate efficiently. The Trainer will work closely with the Manager-Managed Service Operations, team leads, and engineers to develop and deliver comprehensive technical information, learning and certification programs. The ideal candidate will be responsible for creating comprehensive and accurate documentation for technical processes, engineering workflows and user/troubleshooting guides.

This position is ideal for someone who thrives on learning quickly and enjoys sharing knowledge with others in a structured and supportive environment

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Training Development & Delivery
  • Learn the technical and operational aspects of satcom terminal and platform systems, with a focus on VSAT platforms like Gilat, iDirect, Comtech, and HNS.
  • Design, develop, and deliver training programs for the L3 Operations shift teams to ensure they are equipped to troubleshoot and resolve issues independently.
  • Create and maintain up-to-date training materials and resources, incorporating the latest operational procedures and technology advancements.
• Technical Support:
  • Provide real-time support and guidance to engineers during training and issue resolution, ensuring they understand and apply the knowledge effectively.
  • Collaborate with senior engineers and team leads to identify knowledge gaps and tailor training programs to meet the team’s evolving needs.
• Process Optimization & Knowledge Sharing:
  • Continuously review and refine training programs to ensure they align with best practices and operational requirements.
  • Foster a culture of knowledge sharing within the L3 Operations Team, encouraging continuous learning and improvement.
  • Assist in process improvement initiatives by ensuring the team is up to date with optimized Standard Operating Procedures (SOPs)s
• Technical Documentation and Defining Workflows:
  • Develop, write and maintain high-quality technical documentation like process manuals, user guides, troubleshooting guides, engineering specifications and SOPs
  • Use tools like MATLABs, Visio to design, visualize and update system architecture diagrams, flowcharts and process maps.
  • Collaborate closely with subject matter experts, engineers and other stakeholders to gather technical data and translate it into clear, concise documentation.
  • Define, standardize process, templates, documentation version control and ensure alignment with company standards and industry best practices.

COMPETENCIES

• Training & Development: Ability to quickly learn technical concepts and deliver structured training that meets the team’s needs.
• Communication: Strong communication skills, capable of explaining complex technical topics in a clear and understandable way.
• Collaboration: Effective at working with various stakeholders to tailor training and support to operational goals and at ease in working cross-functionally
• Commitment to fostering an inclusive, supportive, and diverse team environment
• Agility: An adaptable mindset, able to adjust training approaches based on new technologies and team requirements.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Telecommunications Engineering, Electronics and Communication Engineering (ECE), Information and Communication Technology (ICT), or a related field.
• At least 5 years of experience in a similar role, preferably in satellite communications or a related domain.
• Experience with VSAT platforms such as Gilat, iDirect, Comtech, or HNS is a plus.
• Proven ability to develop and deliver training programs and materials.
• Technical Skills:
• Strong understanding of satellite communications infrastructure and operational processes.
• Proficiency in tools like MATLABs, Visio for creating and managing process and system diagrams.
• Strong understanding of technical writing standards, tools and user / troubleshooting guides.
• Excellent written and verbal communication skills with a high attention to detail.
• Basic knowledge of networking fundamentals is advantageous.
• Fluent in English

OTHER KEY REQUIREMENTS / COMMENTS

• Willingness to travel