NOC and Playout Operator
SES
NOC and Playout Operator
SUMMARY
The SMC (NOC and Payload) Operator has functional responsibility for the Playout and or the MCR (Master Control Room) during the respective shift schedule. The SMC Operator is organizing the working processes during the shift hours to ensure that the provided services run efficiently without interruption. The SMC Operator has to conduct Playout Operations including LIVE activities when required, support the company services in first and second levels and to escalate to level 3 when required. Additionally, the SMC Operator is required to manage events that occurred during the shift and present outcome of investigations to the respective leadership team. He/she is the first point of contact for internal stakeholders as well as external customers.
PRIMARY RESPONSIBILITIES
- Monitor Broadcast systems and company services
- Troubleshoot and ability to fix technical & operational issues (L1&2) in real time in ALL technical domains (Playout, DVB, RF etc.)
- Monitor and operates infrastructure systems such as Electricity, Air Conditioner, Fire alarm systems, etc.
- Accountability for managing events and ensure closure while maintaining a detailed record of the problems and methods used to solve them
- Coordinate an escalation process till resolution including coordination with in-house engineers and 3rd parties following the internal escalation matrix
- Validating scheduled media content and playlists received from the customers and or from the MX1 internal scheduling system.
- Configure, test and execute Live activities
- Follow and ensure Customer Service methods & standards
- Communicate, coordinate and monitor technical maintenances related to the company’s internal departments/customers/providers
- Write work procedures/service documentation according to personal/team objectives
- Respond to the company's internal departments and customers via Email, phone or any other communication platform.
COMPETENCIES
- Ability to work under pressure in a stressful environment
- Excellent teamwork and cross-functional cooperation
- Constant motivation to drive improvements
- Independent, Structured, solution-oriented and reliable approach
- Strong communication skills towards internal departments and external customers
- Willingness to work shift
QUALIFICATIONS & EXPERIENCE
- TV orientate apprenticeship or similar academic studies
- Technical background (Practical engineer / B.A. degree) is an asset
- Strong experience of classical and IP based broadcasting systems
- Experience in signal contribution and distribution
- Highly developed sense of responsibility, service orientation and a confident, proactive approach
- Fluent English in written and verbal – mandatory
- Technical affinity and sound knowledge of MS office and EDV applications
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
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