IT Support Specialist
Semios
Who we are:
We are a bunch of people who really care about agriculture, food and the challenges facing farming. We want to help farmers with data driven decision making to help nature feed a growing population. Join our team of expert engineers, agronomists, entomologists, crop researchers, and data scientists who are continually conducting research to help drive innovation in agriculture.
Semios is a market leader in leveraging the internet-of-things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points being reported by our sensors every day, we leverage our big data analytics, such as in-depth pest and disease modeling, to empower tree fruit and tree nut growers with decision-making tools to minimize resources and risks.
Our innovative work has received several industry awards:
- AgTech Breakthrough Awards Program (2023) - Selected as winner of the “Overall Smart Irrigation Company Of The Year” award.
- Sustainability Changemaker by SDTC (2022) - Named as one of the companies which recognize homegrown innovation in sustainable technologies in Canada.
- AgTech Breakthrough Awards Program (2021) – Selected as winner of the "Pest Management Solutions of the Year" award.
- Google Accelerator (2020) – Selected as 1 of 9 companies for the inaugural Google for Startups Accelerator Canada cohort, who are all using technology to solve complex challenges.
- Global CleanTech Top 100 (2020) – Identified as one of the companies best positioned to solve tomorrow’s clean technology challenges.
One of our partners produced this short video which shows what we do and our positive environmental impact.
We know our journey is only achievable by having a great team who shares ideas, tries new things and learns as we go.
Who you are:
Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems, such as helping the world reduce the use of pesticides and helping nature feed a growing population. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things.
Semios’ Technology team is seeking an IT Support Specialist to join the dynamic team. As an IT Support Specialist, you will be the primary point of contact for our customers. You will support our customers in troubleshooting their incidents and requests, resolving them with your technical expertise and attention to customer service.
What you will do:
- Provide Level 1 support for our internal and external customers by resolving or escalating incidents and requests using our JIRA ticketing system.
- Ensure the proper resources are allocated to provide our customers with system availability, performance, reliability, and security.
- Support endpoint devices throughout their lifecycle: procure, install, configure, deploy, maintain, and decommission.
- Manage identity, access, and license across our applications and services.
- Provide on-site technical support for office technology, including meeting room hardware, TVs, internet, Wi-Fi, and network equipment.
- Promote IT best practices while advocating security, privacy, and reliability to customers.
