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Senior Customer Ops engineer

Second Front Systems

Second Front Systems

Customer Service, Operations
Remote
Posted on Thursday, July 11, 2024
ABOUT THE ROLE
Second Front Systems (2F) is seeking a skilled and motivated customer facing Security Customer Ops Engineer to join the Customer Experience team. In this role, you'll spearhead our technical efforts to bring customers onboard to our DevSecOps platform (Game Warden). Second Front Systems is working to accelerate the transition and adoption of emerging technology into the national security ecosystem, including the Department of Defense. We are seeking professionals who want to operate on the front lines of an exciting and disruptive mission.
This role reports directly to the Director of Technical Delivery within the Customer Experience organization. We are a fast-growing entrepreneurial team working at the convergence of technology and national security. If this type of effort interests you, come join us!
This position requires U.S. citizenship due to government contract requirements.

WHAT YOU'LL DO

  • Architect-level experience designing, implementing, and operating cloud-based infrastructure
  • Expertise with at least one of the following cloud providers: AWS, GCP, or Azure
  • Deep expertise and experience with containerization
  • In-depth experience with Kubernetes and AWS EKS
  • Experience deploying and managing applications with Helm
  • Experience with infrastructure as code
  • Proficient in image and container hardening
  • Familiarity with CVE’s
  • Ability to develop, optimize, and debug code
  • Strong coding skills with exposure to one or more of the following: Go, Python, Bash
  • Ability to implement, modify, and maintain CI/CD pipelines
  • Strong communication and interpersonal skills
  • Strong attention to detail and ability to understand technical concepts
  • Excellent organizational and time management skills
  • Expertise with DevSecOps principles: security automation, continuous security, and cross-functional collaboration
  • Familiarity with Gitlab
  • Familiarity with Google Workspaces

PREFERRED QUALIFICATIONS

  • 5-7 years of relevant experience
  • Certified AWS Solutions Architect
  • Experience as a Software Engineer or DevSecOps Engineer
  • Certified Kubernetes Administrator (CKA)
  • DoD 8570 compliance
  • Strive to be both compassionate and direct with your feedback
  • Team-oriented and inclusive with your actions
  • View obstacles as opportunities for growth
  • Strong interest in matters of national security
  • Experience working in a startup environment
  • Ability to adopt, create and iterate on changing procedures
Perks & Benefits
This role is full time. As a public benefit corporation, we’re a team of purpose-driven trailblazers transforming the future of U.S. national security. We hire the best to do their best and, as such, we are committed to providing the perks and benefits you need to be successful—both in- and outside the workplace.
We offer you:
Competitive Salary
100% Healthcare, vision and dental coverage
401(k) + 3% company contribution
Wellness perks (Fitness classes, mental health resources)
Equity incentive plan
Tech + office supplies stipend
Annual professional development stipend
Flexible paid time off + federal holidays off
Parental leave
Work from anywhere
Referral BonusVisit our careers page to learn more.