Senior IT Specialist
Saronic Technologies
IT
Austin, TX, USA
Posted on Oct 24, 2024
Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.
Saronic is seeking a highly skilled and experienced Senior IT Specialist to join our dynamic IT team. The ideal candidate will have a broad range of IT knowledge, with expertise in systems administration, network management, technical support. This role requires a proactive professional who can manage complex IT projects, troubleshoot advanced technical issues, and contribute to the continuous improvement of our IT infrastructure.
As the Senior IT Specialist, you will play a critical role in protecting Saronic from and mitigating risks to our groundbreaking ASV technology.
Key Responsibilities
- Systems Administration:
- Manage and maintain both on-prem and cloud servers, including installation, configuration, and updates.
- Monitor system performance to ensure high availability and reliability.
- Implement and oversee backup and recovery solutions.
- Network Management:
- Support and maintain LANs, WANs, and other networking systems.
- Support network security and compliance with company policies.
- Troubleshoot network performance issues and implement solutions.
- Technical Support:
- Provide advanced technical support to internal users, resolving complex hardware and software issues.
- Develop and maintain IT support documentation and procedures.
- Mentor junior IT staff and provide training as needed.
- Audio-Visual (AV) Support:
- Manage and support AV systems, including setup and troubleshooting of conferencing equipment.
- Coordinate AV requirements for meetings, presentations, and events.
- Stay updated on the latest AV technologies and recommend improvements.
- ServiceNow Administration:
- Administer and maintain the ServiceNow platform, including IT Service Management (ITSM) modules.
- Develop workflows, automate processes, and customize ServiceNow applications to meet organizational needs.
- Provide user support and training on ServiceNow functionalities.
- IT Projects:
- Lead and manage IT projects from planning to execution, ensuring timely delivery and alignment with business objectives.
- Collaborate with cross-functional teams to assess technology needs and recommend solutions.
- Evaluate and implement asset management to improve efficiency and visibility.
- Security and Compliance:
- Ensure the security of IT systems and data through adherence to security policies and best practices.
- Participate in the development and enforcement of IT policies and procedures.
- Stay current with emerging threats and implement measures to mitigate risks.
- Vendor Management:
- Coordinate with external vendors and service providers to procure IT equipment and services.
- Manage relationships and contracts to ensure optimal service delivery and cost-effectiveness.
- Documentation and Reporting:
- Maintain detailed documentation of IT systems to include SOP’s.
- Prepare reports on system performance, incidents, and project status for management.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
- Minimum of 7 years of experience in IT support, systems administration, and network management.
- Proven experience managing complex IT projects and leading technical initiatives.
- Proficiency with ServiceNow platform administration, workflows and design.
- Confirmed experience with operating systems such as Windows Server, Linux, and macOS.
- Strong knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPNs.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of security principles and practices, including firewalls, VPN’s, EDR, MDM, SIEM, Identity and Cloud management.
- Experience with backup and disaster recovery and implementation.
Preferred Qualifications
- Familiarity with Department of Defense (DoD) or military industry projects.
- Knowledge of autonomous systems or maritime technology.
- Experience with cloud platforms and services (e.g., AWS, Azure, Google Cloud Platform).
- Familiarity with Office 365 (O365) administration.
- Experience with Salesforce and manufacturing applications.
- Knowledge of ITIL practices and frameworks.
- Experience with scripting and automation (e.g., PowerShell, Python).
- Knowledge of database management systems (e.g., SQL Server, MySQL).
- Experience with ServiceNow ITSM modules and workflow automation.
- Advanced knowledge of AV technologies for conferencing capabilities.
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Saronic pays 100% of the premium for employees and 80% for dependents
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Saronic pays 99% of the premium for employees and 80% for dependents
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
- Retirement Plan: 401(k) plan
- Stock Options: Equity options to give employees a stake in the company’s success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
