CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

As a Complex Manager, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation, and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to grow rapidly and is largely responsible for our bottom line.

Salary Range: $80,000-$85,000

Responsibilities

• Provides expertise to the team in reviewing, researching, investigating, negotiating, processing and adjusting claims

• Leads a team and provides development opportunities for direct reports

• Review CIQ and HUD alerts, track trends and give appropriate development feedback

• Identifies issues in claim handling and recommends viable solutions

• Responsible for team KPI metrics

• Provides technical claims recommendations in an effort to improve case outcomes

• Review claims on audit and coach/develop adjusters on areas of learning need

• Provides analysis and reporting to claims operations and senior leadership in an effort to improve claim outcomes

• Provides input for continuous development of claims guidelines and best practices

• Recommends potential product developments and process improvements

• Establishes the infrastructure necessary to detect, investigate and prevent violations of the company’s claim handling guidelines, both internally and externally

• Presents reporting results on trending and areas of opportunities as well as areas of excellence

• Interacts and communicates effectively with claims leadership, business partners, and teammates

• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

• Recruit, retain and develop a highly motivated and accountable team of experienced and developing claim liability professionals

• Always advocates for talent and builds capabilities to ensure strong leadership and technical talent bench strength

Qualifications

• Root Claims leadership experience required

• Bachelor’s degree or equivalent experience required

• Continuous learning demonstrated by advanced certifications, industry specialization and/or claims programs

• 3+ years of successful experience resolving liability investigations, including complex investigations that involved multiple claimants, witnesses, and attorneys

• Strong technical understanding of liability and casualty principles

• Experience managing complex Personal Auto claims through closure, including claims that involved litigation and/or arbitration

• Ability to build collaborative working relationships

• Communicates and collaborates effectively in a matrixed environment

• High sense of professionalism while remaining empathetic

• Familiarity with claims best practices required

• Curious in nature

• Great attention to detail

• Self-starter and ability to work independently and effectively prioritize work

• Ability to handle ambiguity and quickly adapt when changes occur

• Strong written and oral communication skills

• Ability to approach problems with an open mind

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.