CURRENT ROOT EMPLOYEES - Please apply using the career page in Workday. This career site is for external applicants only.

As part of Root's interview process, we kindly ask that all candidates be on camera for virtual interviews. This helps us create a more personal and engaging experience for both you and our interviewers. Being on camera is a standard requirement for our process and part of how we assess fit and communication style, so we do require it to move forward with any applicant's candidacy. If you have any concerns, feel free to let us know once you are contacted. We’re happy to talk it through.

We are looking for a SIU Investigator II. In this role, you will play a critical role in driving the values on which our company was founded. As is the case with everyone we hire, this position will challenge you and push your critical thinking, creativity, and communication skills to help us solve complex problems. We’re looking for an investigator who integrates well with our claims culture.

Our perfect candidate understands the auto claims fraud landscape, is financially savvy, articulates both sides of an issue with clarity, digests complex information quickly and accurately, and is comfortable making decisions. This role is vital to our claims team’s success.

Salary Range: $72,000-$80,000

Major Objectives:

• Accountable for complete investigation of claims suspected of fraud, including complex investigations involving multiple claims, multiple providers, and organized fraudulent activity

• Responsible for investigating claims that have indicators of potential misrepresentation. Investigations may include examination of documents, files, interviewing witnesses or other parties, coordinating forensic work with vendors, and conducting Examinations Under Oath

• Occasionally required to testify in court proceedings in person or remotely, and complete sworn affidavits

• Acts as a Liaison for the Claims Staff in fraud training, awareness, and investigation

• Proactively reviews files to identify potentially questionable claims

• Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

• Provides input for continuous development of SIU and Claims best practices

• Interacts and communicates effectively with customers, peers, vendors, and managers.

• Provides technical claims recommendations in an effort to improve case outcomes

• Recommends potential product developments and process improvements

• Works with leadership developing and maintaining state fraud compliance plans

• Serves as a resource and mentor for less experienced investigators on the team

Required Skills and Competencies:

• Must have a minimum of 3 years experience handling investigations related insurance/self-insured fraud, with a focus on automobile injury and property damage claims preferred

• Fraud Claim Law Specialist certification, Certified Fraud Examiner designation, CPCU designation, or other certification relevant to fraud investigation preferred

• Strong understanding and application of laws, statutes, and regulations specific to fraud handling

• Experience conducting Examinations Under Oath without significant direction or assistance

• Understanding of telematics location data and interpretation of forensic reports related to vehicle onboard systems such as Event Data Recorders

• High sense of professionalism while remaining empathetic

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.