Since 2015 Root has been on a mission to make lives better through better and more fair insurance. We’re doing this through a focus on an exceptional user experience, robust systems, and modern quantitative methods. We want to attract the best drivers and reward them with fair prices for the coverage they need that ensure profitability for the business.

The Opportunity:

We are looking for an Auto Total Loss Adjuster. As a Total Loss Adjuster, you’ll play a critical role in enforcing the fundamental fairness on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and how that best aligns with our product. Our goal is to leverage technology, data, and a team of highly talented people to build a claims experience that is recognized as number 1 in the industry.

Root is a “work where it works best” company. This means we will support you working in whatever location that works best for you across the US.

Salary Range: $52,900 - $60,000

Start date: January 13, 2025

How You Will Make an Impact:

Delivers an industry-leading claim experience for all policyholders and claimants
Negotiates and settles total loss situations with policyholders and claimants
Prepares salvage vehicles for auction and oversees the end-to-end salvage process
Consistently makes prompt and courteous contact with every claim customer
Maintains and updates a diary/schedule for each claim in the adjuster’s pending
Responds to claim correspondence in a timely fashion with very high quality
Provides input for continuous development of claims guidelines and best practices
Recommends potential product developments and process improvements
Interacts and communicates effectively with customers, peers, vendors and managers
Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

What You Will Need to Succeed:

Successful experience handling insurance claims, coordinating rental extensions. Experience related specifically to the settling of total loss claims preferred.
Currently licensed in home state if state required is preferred
Ability to obtain and maintain insurance licenses in several states (including Texas) within three months
Ability to learn quickly and be adaptable
High sense of professionalism while remaining empathetic
Familiarity with claims best practices required
Curious in nature
Great attention to detail
Coachable and committed to professional growth
Ability to approach problems with an open mind
Expected work schedule: 9:00am-5:00pm M-F

Don’t meet every single requirement?

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Root, Inc., we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway!

Join us

At Root, we judge people based on the merit of their work, not who they are. If you are passionate about what this role entails and solving real problems, we encourage you to apply. We want to learn about you and what you can add to our team.

Who we are

We’re harnessing the power of technology to revolutionize insurance. Using machine learning and mobile telematic platforms, we’ve built one of the most innovative FinTech companies in the world. And we’re just getting started.

What draws people to Root

Our success is in large part due to our unwavering standards in hiring. We recognize that our products are only as good as the people building and promoting them. We want individuals who find solutions by going through the cycle of ideation to implementation with curiosity, rigor, and an analytical lens. Ask anyone who works here and you’ll hear similar reasons for why they joined:

Autonomy—for assertive self-starters, the opportunities to contribute are limitless.

Impact—by challenging the way it’s always been done, we solve problems that have a big impact on our business.

Collaboration—we encourage rich discussion and civil debate at every turn.

People—we are inspired by the collection of crazy-smart people around us.

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