Administrative Assistant
Rocket Lab
ABOUT ROCKET LAB
Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations.
Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope.
ADMINISTRATION
Rocket Lab is committed to fostering a collaborative and innovative work environment. As an Administrative Assistant at Wallops, you will play a vital role in ensuring smooth day-to-day operations, supporting employee engagement, and delivering an exceptional experience for visitors and staff alike.
The Administrative Assistant & Receptionist is integral to the smooth running of Rocket Lab’s Assembly and Integration Complex (AIC) at Wallops Island. This role is responsible for delivering exceptional visitor experience, managing day-to-day consumables, and supporting Wallops-based employee events and internal communications. The position serves as a central point of contact for employees, contractors, and visitors, ensuring seamless operations and a polished front-of-house experience. Additionally, the role provides administrative support to the Site Operations Manager and Senior Leadership Team for project-based work and event planning. The Administrative Assistant & Receptionist is also responsible for coordinating badging paperwork and housing arrangements for Rocket Lab employees traveling to Wallops.
WHAT YOU’LL GET TO DO:
-
Develop and maintain key relationships with visitors and contractors to Rocket Lab, ensuring inquiries are handled professionally and delivering a memorable visitor experience while upholding security processes
-
Serve as the first point of contact for customers to Wallops, delivering a high level of customer service and driving the Rocket Lab experience.
-
Uphold company security policies, ensuring all visitors and employees adhere to security processes
-
Maintain a polished and professional front-of-house area
-
Support inwards and outwards goods when necessary
-
Respond to phone and email-based queries in a timely and professional manner
-
Ensure adequate stock levels and proper storage of supplies at AIC, including but not limited to: hygiene products, catering supplies (e.g., snacks, milk, coffee), office supplies as needed
-
Assist with travel arrangements for employees and occasionally VIPs traveling domestically and internationally
-
Coordinate NASA WFF badging for employees and visitors
-
Manage catering administration for employee meals
-
Retrieve mail and distribute it to the appropriate staff
-
Manage and own the conference room calendar to maintain bookings
-
Provide support for project-related work as needed
YOU’LL BRING THESE QUALIFICATIONS AS AN ADMINISTRATIVE ASSISTANT:
- High School Diploma or GED.
- 2+ years of administrative experience or office support role.
- Proficiency in Microsoft Office products.
THESE QUALIFICATIONS WOULD BE NICE TO HAVE:
- Associates degree or higher in Business Administration or a related field.
- Previous reception or office administration experience.
- Familiarity with facilities management or event planning.
- Strong organizational and time management skills with the ability to prioritize tasks effectively.
- Excellent written and verbal communications skills.
- Ability to work independently and collaboratively in a dynamic environment.
ADDITIONAL REQUIREMENTS:
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.
- Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing.
- Must be physically able to commute to buildings.
- Occasional exposure to dust, fumes and moderate levels of noise.
- Ability to travel occasionally to work at other facilities or to attend Company-sponsored or industry events.
WHAT TO EXPECT
We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.
Important information:
FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here.
Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at g.biow@rocketlabusa.com.This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.
FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:
For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.
Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.
