One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
In this position you'll play a key customer-facing role in supporting the sales team to achieve targets while working closely with finance and operations teams, ensuring we deliver excellent service to customers in a fast paced environment. Directly contributing to UK National Security Programs.
You will engage with customers to gather detailed enquiry information, ensuring everything is accurately captured within the CRM and MRP systems. You will process and compel quotations and establish relationship with customers in order to close the opportunity.
The day-to-day
- Assist the Dynamic Sales Team to deliver and meet agreed targets (quarterly and yearly)
- Provide a strong, supportive role to our Sales team by processing new enquiries and orders, serving as the first point of call for enquiries, answering calls and emails & maintaining excellent customer service.
- Supply pricing, lead-times, quotations, literature, etc, as required within a complex sales process
- Maintain sales tools to deliver accurate forecasts, including regular reports to relevant stakeholders
- Proactively identify and suggest improvements to internal processes and workflows in line with AS9100 and ISO9001
- Process sales orders, liaising with internal departments to ensure smooth order fulfilment
- Assist in managing evaluation agreements, helping to maintain registers, including coordinating the dispatch and return of equipment
- Assist in preparing international export documentation to accompany shipments
What you'll need
- Minimum 1 year experience in a customer interfacing role
- Be IT literate in MS Office Word, Excel, PowerPoint etc.
- Must have, or be capable of obtaining, UK security clearance
What will help you on the job
- Positive and team-oriented mindset
- Proactive in building relationships with the ability to listen and capture customer issues and requirements
- Excellent communication skills - both written and oral
- Ability to manage multiple tasks and prioritise effectively
- Experience in completing international export documentation is desired
- Experience with CRM/MRP tools
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
