One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
- Designs and provides technical guidance for internal personnel analyzing and troubleshooting unscheduled maintenance on Viasat IFC system.
- Communicate with Aviation Operations Managers, Quality Assurance, Materials management, and contract maintenance as required to support the repair and maintenance process.
- Participate with technical teams to diagnose, troubleshoot, and repair any discrepancies related to the terminals in accordance with approved technical data.
- Analyze system reliability and determine a course of action based on those findings.
- Provide remote assistance to support diagnostic checks on Viasat IFEC equipment installed on mobility operations customer vehicles.
- Coordinate new software roll out, testing and implementation to minimize impact to reliability.
- Review’s terminal historical data and issues action plans as required based on data trends and team analysis.
- Generate metrics from historic analysis provided by maintenance control team.
- Utilize Splunk to determine predictive failures and trend common failures to provide recommendations to development engineering
- Retrieve and analyze log files in a Linux environment.
- Own User Interface software improvements and provide recommendation to engineering for corrective action.
- Manage over the air terminal software roll-out and coordination with internal and external engineering.
- Own all single terminal investigations
- Manage operations repeat and chronic programs
- Provide source data for technical training department
- Perform other tasks as assigned by the Manager, Customer Support Center (CSC)
The day-to-day
- 5+ years’ experience in troubleshooting and triage of technical issues in a fast paced environment, to support customers.
- 5+ years’ experience in Network Operations and Product Support
- 3+ years analyzing and trending operational data to gain efficiencies
- 3+ years working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory.
- 3+ years working in a Linux networking environment with log analysis
- Proven Ability to provide on the job training related to Linux, Satcom and troubleshooting mobility terminals.
- Ability to work a flexible schedule in a 24x7 environment as needed to support round-the-clock operations
- Ability to assist customers with complex troubleshooting without instruction, using sound judgment to obtain results.
- Ability to travel domestically and internationally up to 10% of the time.
What you'll need
- A problem-solving mindset and a proactive approach to diagnosing technical issues.
- Curiosity and a willingness to learn new tools, technologies, and systems—especially in the aviation and satcom domains.
- The ability to stay calm under pressure and prioritize effectively in a fast-moving environment.
- Clear communication skills, especially when working across functions, shifts, and regions.
- A collaborative attitude that contributes to a positive and inclusive team culture.
What will help you on the job
- Experience/knowledge of Splunk
- Bachelor’s degree in a related technical discipline
- Experience in the Airline/Commercial or Business aviation industry with knowledge of the regulatory environment.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
