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The role:

The VP of Operations will be reporting directly to the CEO. This role will sit on the executive team and will be critical as we are ramping up the scale of our fleet operations in Las Vegas, en route for future expansion to other cities. This role plays a crucial part in collaborating with various internal departments, to ultimately serve a magical experience to our customers, while being very cost and revenue-driven. The fleet in Las Vegas is on the path to scale to 100 vehicles in 2025, and we need a senior leader who ensures daily business continuity and raises the bar in operations excellence.

Responsibilities:

• Lead an operations organization of around 30+ people from Senior managers to ICs across all aspects of, but not limited to, remote-driving, fleet management, logistics & optimization, fleet maintenance, operations facilities and customer support. This includes:
• Support a strong Safety culture across the Operations organization and beyond. Be a role model for our #1 rule: Safety First
• Ensure operations business continuity, 24/7, across all sites, for both B2C and B2B customers
• Obsess over data and metrics; continuously define, refine, and rigorously monitor KPIs to drive operational excellence. Use data to uncover insights, identify trends, and proactively address challenges, always pushing for measurable improvements and setting a new standard for success
• Be relentlessly process-oriented; develop, document, and continuously improve operational processes to ensure clarity, consistency, and scalability
• Work with technology & safety teams to support building the best products for our customer, internal staff and be aware of any latest product updates & limitations
• Work with business teams to increase cost-efficiency in how we operate and strive to generate constant high revenue
• Lead fleet management, including maintenance of vehicles, remote-stations and vehicle documentations (i.e. registration) to preserve high fleet utilization rate by our customers
• Lead customer support efforts incl. calls & emails, ensuring we are supporting our customers when they need
• Expand fleet operations to future cities where commercial services would be offered

The profile:

You have been leading the operations of a fast-growing mobility business, scaling their fleet operations and serving external customers on a daily basis. Importantly, you do not shy away from rolling up your sleeves to build new competences, not just in your team but across the business related to the Operations function, fixing issues as they arise and tackling deadlines for growth. A successful person in this role will not bring preconceived ideas of requiring large teams and rolling out expensive tools. They will think from first principles about how we can build the best Operations function there is for a company of our size and maturity. This person will be technical enough to connect to technology teams to constantly improve on what internal tools we use to increase operational excellence, while being a builder of businesses and stand strong on what they believe to be the best for the business.

Must haves:

• Based in Las Vegas, USA
• Fluent in English, both written and spoken
• Be in the office 5-days a week
• Minimum of 5 years in Operations (where 2 commercially)
• Hands-on experience in software engineering
• Experience working in commercial operations (product which is offered to external customer, generating revenue)
• Experience in mobility fleet operations (any type of vehicles)
• Experience in data analytics incl. SQL language and usage of visualization tools (BI tools)
• You are exceptionally organized - across all areas of work. Be a master of prioritization and detail, ensuring every task, deliverable, and interaction is executed with precision and efficiency
• Experience in logistics with solving optimization problems of dynamically moving, large fleet of vehicles or any other goods/products.

Nice to have

• International experience, working with cross-continental teams across timezones

Our values:

• We pioneer change: At Vay, we’re doing work that has never been done before. This comes with challenges, frustrations and failures along the way. We embrace these challenges through perseverance and innovation, delivering creative solutions to overcome them.
• We fuel collaboration: At Vay, we work as a team and strive for a common goal. We celebrate diversity and encourage different opinions. Our teams and partners communicate and collaborate openly. Together we build, improve, and grow.
• We drive action: At Vay, everyone takes pride and commitment in their role for every task and every challenge. We are biassed towards action and get behind the steering wheel, even when there is none. We are empowered to take initiative and drive it to completion.
• We build trust: At Vay, we consistently do the right thing, and follow through on our commitments to stakeholders, users and society. We understand their expectations and always respond in a way that feels human and respectful. We always put safety first and safety second.
• We create magic: At Vay, we don’t just make things that work, we build products people love. We create unexpected and delightful moments for our riders. We design end-to-end experiences that leave a lasting expression.

Additional benefits:

• Company ESOP (stock options)
• 401k
• Medical, Dental & vision cover
• You’ll be joining a highly committed, experienced, fun, and international team from over 30 countries. The team has previously worked at companies such as Tesla, Google, Waymo, Zoox, Byton, Argo, Amazon, Uber as well as Audi, BMW, and Daimler and has founded various companies before
• You would be a part of solving transportation in metropolitan areas all over the world
• We organise thoughtful & fun team events throughout the year
• We provide healthy snacks, drinks, and coffee at our downtown office in Las Vegas