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Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

Rappi is seeking an exceptional Senior Director, Strategy & Operations to lead our global Recommender System product operation. This is a high-impact leadership role overseeing the end-to-end Rappi personalization system which organizes > 250,000 merchants across 9 countries for millions of customers. You will be at the center of our operational excellence, driving strategic initiatives that directly impact millions of customers and thousands of merchants across Latam.

As part of Rappi, you will be responsible for:

Key Responsibilities

Recommendation System product operations

• Balance the use of placements and capital allocation by Merchants and Rappi to maximize a) conversion, b) long term value through growth and revenue, both commission and advertisement, and c) ops efficiencies such as shortened fleet costs

• Lead comprehensive strategy and operations for Rappi's recommendation system

• Optimize performance of 200,000 restaurants, 50,000 retailers and thousands of maker products measured by conversion and sales retention

• Partner directly with Product and Engineering leadership teams to develop quarterly roadmaps connecting to experimentation to drive decisions to optimize for the three objectives.

• Own go-to-market strategy for new products to ensure full value capture, including KPIs, product analytics, marketing, and continuous feedback across Consumer App, Merchants and Operations teams

Quality & Process Excellence

• Establish continuous feedback loops and improvement frameworks to enhance customer and merchant experience

• Lead data-driven initiatives to maximize value through conversion, ad revenue and order share to high retention merchants while minimizing operational inefficiencies (distance traveled by the courier fleet)

Cross-Functional Program Management

• Direct PMO initiatives involving 5+ Rappi teams including RecSys, Search, Merchant and Consumer App Products, their Engineering teams and Merchant Commercial functions

• Coordinate strategic projects across 9+ countries, ensuring alignment and execution excellence with central and local teams including exposure to country general managers

• Optimize App placement efficiency based on business objectives for Rappi and each country

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Strategic Planning & Performance Management

• Develop comprehensive measurement systems and KPI frameworks for personalization

• Lead bi-weekly CXO interactions to provide visibility and drive decision making

• Facilitate quarterly business reviews to drive strategic alignment across international teams

• Analyze market trends and operational data to inform long-term strategic planning

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What We're Looking For

Experience & Background

• 8+ years in data product and technology organizations, including 4+ years in senior leadership positions

• Proven track record leading construction, release and iteration of data / ML centric products (preferably recommendation or affinity products with a native advertisement component)

• Experience managing data teams including Data Science and Machine Learning capabilities

• Data Science experience and AI experience considered a key plus

• Background in fast-paced, high-growth technology companies or consulting

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Leadership & Strategic Skills

• Demonstrated ability to drive measurable business impact (cost savings, efficiency improvements, quality enhancements)

• Strong analytical and problem-solving capabilities with experience in data-driven decision making

• Excellent stakeholder management skills, including executive-level communication and presentation abilities

• Experience with agile methodologies and working closely with Product and Engineering teams

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Product Experience

• Understanding of affinity and personalization in a marketplace setting preferred

• Experience in leading and interacting with experimentation teams preferred

• Familiarity with international business operations and cross-cultural team management

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Personal Attributes

• Resilient and entrepreneurial mindset with ability to thrive in ambiguous, fast-changing environments

• Strong bias toward action and results, with proven ability to execute complex initiatives across Data and Engineering teams

• Exceptional communication skills in Spanish; English proficiency is a plus

• Willingness to travel internationally and work across multiple time zones

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What You'll Achieve

In this role, you'll have the opportunity to shape the future of last-mile delivery across Latin America and beyond. You'll drive initiatives that directly impact growth through conversion and retention globally. This position offers significant potential for career growth within Rappi's expanding international operations.

Compensation & Benefits Competitive salary commensurate with experience, plus equity participation, comprehensive benefits, and opportunities for international travel and career development.

Good and now, what are the requirements for me to be part of this neon universe?

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Worker type:

Regular

Company:

Rappi Technology Colombia

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡