Your space-enabled career begins here

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender identity, race, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

The main task of a technical support engineer is to offer computer technical assistance to partners who have any type of problem or incidence with the use of any Rappi application. Resolving skills, agility, good communication, proactivity, ability to work under pressure and teamwork are required for this job

As part of Rappi, you will be responsible for:

Assistance or support is done via chat. Availability of time is required for night shifts or weekends. What you are going to do:

• Capture requirements and manage application incidents impacting our partners
• Understand tech issues and their root causes
• Perform solution management
• Explain the problem to team members and the client
• Assist with resolution of incidents in the store application
• Assist Key Account Managers on the incidents of the configuration and / or requirements of the store
• Assist users in doubts about the use or resolution of problems of the application, once it is in production
• Replicate of errors reported in production
• Answer queries about the use of the User System
• Escalate the detected issue to the development area or map it
• Document the frequent inquiries with their respective answers
• Configuration of stores, partners, devices if required to support the area in charge.
• Automate incident analysis.
• Create and manage MS scripts.
• Create endpoints.
• Experience AI and Python development.

Good and now, what are the requirements for me to be part of this neon universe?

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Worker type:

Regular

Company:

Rappi Technology Colombia

For more information check our website https://about.rappi.com/es and check our reviews on Glassdoor https://acortar.link/Eqm07Q

we are waiting for you to build and deliver the magic together! #Rappi 🧡