Job Description

Looking for a challenging but rewarding new role? Within Customer Support organization, the Customer Support Manager (CSM) is responsible for managing customer satisfaction in agreement with:
- SAFRAN LS objectives for OEM products and services.
- In line with Safran LS formalized procedures (PCD)
The CSM actively monitors customers to ensure satisfaction is sustained within set targets. When required, he develops improvement strategies and communication to recover satisfaction as agreed with Customer Support Director, Customer Services management and Safran Landing Systems product divisions.

KEY TASKS :
- To manage a recognised portfolio of airline and MRO customers
- To rollout an agreed and maintained visit plan with concise reporting, action assignment and follow-up to timely completion
- To ensure feedback of product performance and data across the product divisions including reliability data, unscheduled brake removal and competitor intelligence
- To ensure Safran Landing Systems is represented at Airframer IP Conferences (when invited) as a first introduction to our company, the product, the contacts and the services
- To be accountable for the customer satisfaction and to establish and maintain a relationship of trust with customer management in order to maintain account performance and foster business growth whilst contributing to building Safran Landing Systems image as a world class supplier.
- To be responsible for Identifying and proactively supporting marketing opportunities with the relevant SAFRAN LS commercial teams

Job Requirements

- Business acumen and commercial awareness across the product divisions
- Cultural awareness across international boundaries
- Problem solving experience
- Strong communications skills, verbal, written and presentations (in English) at a senior management level
- A working technical knowledge of Safran Landing Systems products
- The capability to work effectively and collaboratively with internal functions
- The capability to work independently

But what else? (advantages, specific features, etc.)

Regular trips to visit EAME customers (Airlines, MRO)

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day.

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