Job Description

The Field Service Representative is the Primary Contact for operational Technical Support and an Active Ambassador for Safran Helicopter Engines.

KEY MISSIONS:
1. Ensure Operational Readiness: Support customer in maintaining the operational serviceability of Safran HE equipment, in full compliance with safety and airworthiness regulations.
2. Communication and Customer Relationship management: Build and sustain privileged relationships with customers, delivering added value to promote loyalty and long-term engagement.
3. Support Services and Products Deployment: Collaborate closely with front office and partner teams to facilitate the introduction and deployment of new services and product entries into service.
4. Deliver Technical Field Support: Maintain a strong field presence to support all services with a technical dimension, ensuring responsiveness and reliability.
5. Uphold Safran HE Values: Embody the image and excellence of Safran HE support. Strive for a “Best of the Best” approach in all interactions, while promoting and staying true to Safran HE's core values.
6. Contribute to Team Cohesion: Actively participate in fostering a positive, collaborative team spirit through constructive and collective engagement.

Job Requirements

1. Educational Requirements
• Possess a recognized High School diploma.

2. Aeronautical Experience Requirements
• Minimum of 5 years of experience in aeronautical maintenance of complex components such as engines, APUs, or landing gears.

4. Key Competencies and Personal Qualities
• Strong analytical and summarization skills.
• Effective communicator, capable of remote and multi-relational interactions (with both customers and internal teams).
• Excellent interpersonal and customer service skills.
• High adaptability, especially in multicultural environments or international assignments.
• Willingness to travel frequently for professional purposes.
• Self-motivated, responsive, and capable of working independently.
• Strong sense of rigor and adherence to procedures.

But what else? (advantages, specific features, etc.)

As Field Service Representative in a GSP contract::
- you will serve as the technical point of contact to support the Front Office
- Asset Level Management: Ensure that asset levels are appropriately dimensioned to meet contractual requirements. Conduct regular inventories of expendable stock to support adjustment and optimization studies
- Maintenance Resource Assessment: Identify and advise the customer on the availability of required maintenance resources, including consumables, spare parts, tooling, equipment, personnel qualification and training
- Maintenance Planning Support: Assist the customer in planning and executing the maintenance plan to ensure compliance with the approved maintenance program, modification and repair status, Airworthiness directives, configuration standards and accurate logbooks/maintenance records

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.