Job Description

At Safran Aircraft Engines Customer Support team, a new position arose to increase LRU services representative in India (Delhi) for Indian and no Indian customers with following responsibilities:

He / She:
• Work under the management of Global Supply Chain – Support and Services – LRU services
• Perform the communication with Indian and non Indian customers
• Manage parts repair requests of the customers
• Placing purchase orders in ERP System SAP
• Provide regular status for open purchase orders to customer
• Propose standard exchange if needed
• Organize drop shipment of parts (direct transport from customer to repair station and get them back)
• Organize regular calls, meetings, with customers
• Manage performance KPIs
• Ensure customer satisfaction
• Provide regular feedback to the management
• Perform other duties assigned from time to time

Job Requirements

• Good international experience in customers relationship, with extensive experience in the manufacturing industry
• Good knowledge of legal environment related to managing contracts and agreements

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets.
* CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace

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