Job Description

Safran Cabin is a world leader in aircraft interiors and systems. We provide innovative, smart and sustainable cabin interiors, as well as advanced air, water and waste management equipment to enhance use experience. Our 11,000 employees worldwide support OEMs, airlines, lessors and VIP clients with easily configurable interiors for various platforms.

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

#1 worldwide for business and regional aircraft interiors.
#1 worldwide for aircraft seats, with over 1 million in service.
Pioneering next-generation connected in-flight entertainment systems.

Here, there is no single career path. At Safran, innovation is essential and embodied within the diversity of teams with different profiles, all around the world.

Here, collaboration is essential. Together, we create cutting edge solutions. Working with experts, you learn, share, and collaborate with a large community to enrich yourself every day.

Here, your career path is sustainable. At Safran, we give you the means to reach for the stars in your career while respecting your personal life and your desire to shape the sustainable future of aeronautics.

Learn more about Safran Cabin!

The Contracts & Warranty Services Manager is primarily responsible for leading the warranty administration activities, receiving, reviewing and negotiating claims (warranty, labor, remedies and penalties) and negotiating settlements that meet or exceed company objectives. This position will report to the Director of Program Support & Services.

This position contributes to our vision by:

Warranty Administration
• Collaborate cross-functionally to ensure complete, accurate, and timely responses to customer claims with quick turn-around requirements (acknowledgement, time to close),
• Prepare cost estimations and proposals
• Prepare documentation for internal review and act as focal point of contact between Safran and the customer
• Lead commercial negotiations to reach agreements that meet or reduce company liability, and meet or exceed company profitability targets
• Ensure customer claims accurately reflect negotiated counters, terms and conditions,
• Identify out-of-scope work and resolve open claims with the customer
• Provide solution-oriented inputs to the Accounting management regarding allocation of charges and chargeback / re-allocation to other SAFRAN sites
• Work with Accounting to build forecast of accruals and provisions

Contract support
• Support contract reviews, when new Agreements are to be developed, or existing ones are re-negotiated,
• Analyze and communicate contract requirements to the program team and internal management,
• Provide visibility to program team members on core contractual requirements, terms and conditions

Job Requirements

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Qualifications:

Education: BS in Business Administration or equivalent
Experience: 5+ years of experience in aerospace warranty administration, contracts or sales proposal field is required. Experience in commercial aircraft interior or equivalent experience is required.
Computer Skill: Proficient in Microsoft PowerPoint, Excel, and Word; must be able to construct graphs and pivot tables for KPI purposes. Knowledge and understanding of Customer Relation Management tool (CRM) is required. Knowledge and understanding of basic MRP functions and applications is required.
Other Skills: Strong written and verbal skills and be able to analyze and evaluate business proposals. Experience in commercial negotiation is highly preferred.

1. Does require fluent communication in English language.
2. Employment status: full-time.
3. Domestic and international travel may be required.
4. Protracted or irregular hours may be required.
5. Relocation to another Safran facility may be required.

The above declarations are not intended to be an all-inclusive list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job; rather, they are intended only to describe the general nature of the job.

Safran Cabin Inc. is an “at-will” employer, which means that employment is at the mutual consent of both the employee and the employer, and may be terminated at will, for any reason, with or without cause at any time during your employment with the Company. No one other than the President of the Company can enter into an agreement of employment for a specified period of time or make any agreement or representation contrary to this policy. Further, any such agreement must be in writing and signed by the President of the Company.

But what else? (advantages, specific features, etc.)

Safran's international reach enables us to build strong, lasting relationships with the majority of the world's aviation companies and airlines. Safran has a global presence with more than 100,000 employees in 276 locations across 27 countries. This global presence reflects the Group's determination to offer its customers responsive, local services and to optimize its competitiveness. The international location of our production, design and service facilities, as well as our representative offices, is part of a global industrial strategy that guarantees Group performance, enabling us to be responsive and local to our customers, and to win new markets.

Here, you will build your skills, and grow personally and professionally, in a stimulating environment. At Safran, excellence is a team adventure. Why join us?

• Your Career: Go far, stay here. Safran is committed to providing internal mobility to our employees. We operate globally so the sky is the limit of where your Safran journey can take you.
• Your Development: Always get the latest tech first. Safran employees have free access to Safran University courses and external tuition reimbursement for approved programs or certifications.
• Your Benefits: Your life balance? We make it our business. Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services!

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Cabin designs, certifies, manufactures and supports innovative aircraft cabin interiors, equipment and systems, providing airlines and OEM Customers with distinctive aircraft branding, and their passengers with a safe, comfortable and enjoyable flying experience.