Job Description

As a key member of the global Safran Group, Safran Helicopter Engines Germany stands as a center of excellence for helicopter engine innovation, serving Central, Northern and Eastern Europe as well as Central Asia. Our employees of 78 highly skilled professionals from over 15 nations combine advanced technological expertise with deep industry experience to deliver reliable and high-performance engine solutions. These engines power critical missions across a wide range of applications, including emergency services and defense operations.

Our new HanSafran facility in Norderstedt, covering 6,000 m², shows our strong commitment to sustainability and climate-neutral operations. Safran Helicopter Engines Germany continues to focus on innovation, quality and customer satisfaction, aiming to be a leader in the aerospace industry. Our mission: To keep our customers flying!

For our Front Office team, we are currently looking for you as

Customer Service Representative (m/f/d)
UNLIMITED – FULL TIME – 40 HOUR-CONTRACT

Your mission:
You are driven by the fulfillment of customer needs for excellent customer satisfaction and ready to be part of the fascinating world of helicopters?

As our future Customer Service Representative (CSR) you actively represent the interest of our international customers. As our customers' first point of contact, you will act as liaison between the customer, internal departments and other branch offices, provide product and services information and resolve any emerging issues that our clients might face with accuracy and efficiency to ensure highest level of customer satisfaction.


Your responsibilities:

• Act as the main point of contact, providing clear and supportive communication to create a smooth and positive customer experience
• Understand customer needs and work closely with internal teams to offer tailored solutions that truly add value
• Prepare and oversee commercial offers with attention to detail, ensuring all documentation is accurate and deliveries meet deadlines
• Keep organized and up-to-date records of customer interactions and accounts while ensuring full compliance with contract terms
• Proactively follow up after service completion to confirm satisfaction, address feedback and build lasting customer relationships

Job Requirements

Your skills & qualifications:

• Completed vocational training or higher education diploma in business administration or a related field
• Several years of experience in customer service or client relationship management, preferably in the aerospace industry or international environment
• Solid understanding of contract terms as well as commercial processes
• Strong problem-solving abilities with a customer-focused mindset
• High level of organizational skills and attention to detail
• Excellent communication skills in both fluent German and English; French language skills are a plus
• Familiarity with SAP system and MS Dynamics preferred


Your benefits:

• A responsible position in a future-oriented, international company that values innovation
• 33 vacation days, flexible working hours, mobile working and modern work tools to help you perform at your best
• 40 training hours per year for your continuous development
• Intensive onboarding with internal networking events
• Attractive compensation and comprehensive social benefits, such as
- Supplementary health insurance
- Company pension scheme
- Transportation allowance or full cover of your German ticket
- Net income booster benefits
- Participation in our share savings plan and corporate benefits
• Free of charge health check-ups, adjustable tables and participation in sports events
• Company leasing of bicycles
• An annual budget for individual specialist literature
and much more.

However, above all, we like to celebrate our successes! Whether a new contract signature, award winnings, summer festivals, Christmas parties or kick-off activities, employee events are part of our corporate culture!


Are you ready to take your career to new heights?
Please apply online and inform us about your earliest possible start date and your salary requirements.
We look forward to receiving your application! In case of any question, please do not hesitate to contact our HR Business Partner, Johanna.

Contact Details
SAFRAN Helicopter Engines Germany GmbH
Johanna Rathjen – HR Business Partner • Tel. +49 (0) 40 500 216 99 • E-Mail: hr.de.she@safrangroup.com

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.