Job Description

Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the power of both collaboration and individual contributions. We understand that it takes diverse perspectives, problem-solving skills, dependability, and trust to push each other forward and achieve great success.

For us, working here is more than just a job; it's a passion. There's the unique opportunity to lead the way in aerospace and defense and contribute to creating a safer and more sustainable world.

JOB DUTIES
The Repair Sales Administration Manager oversees a team of Repair Sales Administrators and is responsible for delivering high levels of customer service and support. This role plays a key part in driving site revenue and ensuring customer satisfaction by managing contracts, orders, and communication with both internal and external stakeholders.
Key Responsibilities
Team Management
• Lead, develop, and allocate tasks to Repair Sales Administrators.
• Manage hiring, onboarding, training, and performance reviews (PDRs).
• Ensure proper staffing and skills for department efficiency.
• Promote teamwork and handle crisis situations as needed (e.g., facility closures, pandemics).
Sales Administration Operations
• Oversee end-to-end order processing: quotes, acknowledgments, approvals, deliveries, invoicing, and warranty claims.
• Ensure timely and accurate responses to customer requests.
• Maintain accurate data in ERP systems and client portals.
• Monitor and report on KPIs to track performance.
Process Compliance & Improvement
• Ensure team adherence to established processes, procedures, and tools.
• Lead continuous improvement efforts and align with corporate standards.
• Support the deployment of harmonized KPIs and reporting tools.
Customer & Commercial Focus
• Ensure timely handling of customer requests and claims.
• Improve customer satisfaction through proactive communication and resolution.
• Monitor commercial efficiency: quote lead times, order processing, and margin targets.
Compliance
• Ensure departmental compliance with company policies, procedures, and regulatory requirements.

Job Requirements

To accomplish this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a) Knowledge and skills
• Customer oriented service.
• Strong work ethic and ability to be self-motivated
• Computer skills with knowledge of ERP/MRP, Excel spreadsheets and Word.
• Management Capability

b) Competencies
• Decision Making
• Leadership
• Problem Solving
• Planning & Organization
• Communication
• Integrity

c) Education and/or experience
• Bachelor's Degree
• 5 years minimum customer service and management experience

d) Communication Skills
• Strong oral & written communication skills essential for interaction with customers.
• Ability to make presentations

e) Physical Demands
• Ability to travel as needed domestically and internationally.

But what else? (advantages, specific features, etc.)

Join our team and become part of the group that's making amazing things happen on the ground and in the skies. Together, we'll proudly step back and say, “We did that”.
Candidates for positions with SAU must be legally authorized to work in the United States. Employment eligibility verification will be required at the time of hire. Visa sponsorship is not available for this position. This description has been designed to indicate the general nature & level of work performed by an employee within this position. The actual duties, responsibilities & qualifications may vary based on assignment or group. All qualified applicants will receive consideration for employment without regard to race, color, age, ethnicity, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, genetic data or other legally protected status. SAU is committed to working with & providing reasonable accommodation to individuals with physical & mental disabilities. To verify the information in the job listing or if you need special assistance or an accommodation while seeking employment, please e-mail hr-sau.sao@safrangroup.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. SAU is an Equal Opportunity Employer Veterans/Disabled | Drug Free Workplace.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aerosystems is one of the world leaders in aviation systems dedicated to aircraft and helicopter safety, as well as fluid and fuel management. The company is a key player in the field of flight safety (oxygen, evacuation, floatation) and participates in the decarbonization of aviation through enabling sustainable alternative fuels and new engine architectures. It has 5,200 employees in 7 countries.