Job Description

The FSE works under Safran Aircraft Engine management for professional Customer &
Product Support concerns. The FSE represents the Original Engine Manufacturer (OEM),
Safran AE, CFM at Customer according to the Support contract signed between them.
The FSE we are recruiting will be based in Heathrow airport, UK and will support a major
customer in the area for the GE90 product.
After a training period, your main missions as FSE will be:
• To represent the OEM at Customer facilities, providing technical advice and recommendations on operations and maintenance of OEM's Products
• To establish and maintain a climate of professionalism, confidence and trust with the customers and have an impeccable ethic about OEM interests
• To Listen to Customer, to understand its needs, to monitor and analyze Customer Satisfaction regarding the OEM Product Support
• To anticipate Customer difficulties and to recommend solutions defined with the Customer Team
• To Track & report in the dedicated tools the Service Bulletins implementation and Customer
Notification Report (CNR) resolution
• To be an active member of the Customer Team and attend all meetings requested by the
Team, in coordination with the Customer Support Manager (CSM) or Customer Program
Manager (CPM).

Job Requirements

• Bachelor's Degree in Engineering, Aeronautics, Mechanics or equivalent.
• Strong technical knowledge of aircraft engine and aeronautic environment (GE90)
• 5 years of experience in operational support and maintenance
• Very good knowledge of OEM environment.
• Aptitude to take decisions related to aircraft engine operations and to provide high-quality support without proximity management.
• High quality communication and behavior skills, natural diplomacy.
• Compliance with customer rules related to safety, security, environment and internal regulations.
• Fluent English mandatory.
• French language skills would be a plus.
• Eligible for obtaining a 5-year clean background check to be able to apply to any airport access clearance

But what else? (advantages, specific features, etc.)

On-Wing operation support (Line):

• Maintains a 24/24 - 7 days a week communication link between Customer and OEM Customer & Product Support
• Good technical knowledge of the CFM products and GE90
• Helps Customer with Engine Shop Manual (ESM) and all concerned OEM
Technical Documentation related to Shop Maintenance actions (Inspections, Repairs, Disassy / Reassy, Test, … etc)

Local contract based in London

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets.
* CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace

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