Job Description

Position Summary:
1. To provide Product technical support to production operations for areas of product engineering competencies and advocate industrial engineering best practices with support from multi-functional team ( MFT ).
2. Responsible for overall product performance and capability, new product introduction, equipment.
3. Responsible for product evolution and liaise closely with PDA on product roadmap.
4. Function as the main interface to Customers and be responsible for all quality issues of the product assigned. Drive actions with internal and external parties to decrease the rate of first-fit rejections.
5. Accountable for product root cause analysis of all quality/process issues by performing 8D analysis (FTQP) and driving the reactivity objective.

Main Tasks & Responsibilities:
1. Product & Engineering Competencies
- Accountable and responsible on managing product definition file and configuration
- Accountable and responsible on product evolution and stay active in IPT team
- To innovate, improve, implement, evaluate and sustain the engineering processes and capabilities
- To advocate engineering best practices supported by multi-functional team (MFT) and production to improve work processes and for optimum operational efficiencies.
- Responsible on Product Cost , focusing on :
Design Authority Fee
- Improve internal technical competency, less dependent to DA and reduce Non-Quality cost
- Continuously to improve R1 and FPY improvement which is part of contributor of non-quality cost

2. IPT network communication & Co-operations
- Liaise with Design Authority, IPT for technical related matters to support Product performance and competitiveness.

3. Technical support
Monitor & Escalate support effectiveness (with job prioritization) to Production Line Manager. Ensure adequate support to operation's requests and ensure adequate support given to production lines for Product evolution qualification, capability setup, and relevant technical supports as required.

a. New Product Introduction
 Accountable on Product & Technical work package

b. Customer Return & Investigation
 To lead and coordinate with MFT on the investigation findings and recommended corrective actions.

c. Product production process , sustaining and improvement
 Responsible for the established product manufacturing process by Method Engineering
 Accountable for product issues
 Perform Impact Analysis and work closely with IPT for product issue

d. Projects
 To initiate product continuous improvement plan with the support of MFT

e. To manage validation on supplier alert on product level with support of MFT

4. Continuous Improvement
- Lead/participate in product and process improvement projects (KAIZEN)

5. Internal support Key Performance Indicator
- To establish and maintain KPI ( R1 , FPY ) to measure support performance
- To establish and implement improvement action plan

Job Requirements

Requirements:
• Diploma/ Degree in Aerospace/ Aeronautical/ Electronic/ Electrical/ Mechatronics Engineering or equivalent
• Minimum 2 years of relevant working experience in technical support function
• Experience in aviation industry will be added advantage
• Competence in interactive communication, problem solving and decision making are required.
• Excellent analytical and troubleshooting skills
• Proficient in Microsoft Office applications
• Good and fluent in both written and oral communication skills
• Able to work within tight/ assigned timelines
• Conduct with professionalism, good interpersonal skills and customer focused

But what else? (advantages, specific features, etc.)

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Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in equipment electrification and in the electric and hybrid propulsion sector. It has over 14,000 employees across 13 different countries.