Job Description

Full-time Customer Support Technician II helping Safran Trusted 4D customers with installation/operation/troubleshooting network time servers, White Rabbit distribution devices, bus-level timing boards, and other Safran Trusted 4D equipment (https://safran-navigation-timing.com/solution/timing-and-synchronization).

Job Requirements

• Team player who desires opportunity for growth.
• Technical knowledge in datacenters and networking- ethernet, routers and switches, servers, SNMP, fiber optics, etc.
• Experience with wireless communication systems- receivers, transmitters, RF propagation, modulation, etc.
• Knowledge of software systems, Linux, Windows, Python, software version control and testing
• Experience with CRM Systems, such as SalesForce, Zendesk and/or WhatsApp Gold.
• Strong customer facing skills, verbal and written.
• Ability to work independently and collaboratively with a cross-functional team.
• Strong oral and written communication skills to deliver detailed technical information.
• Experience handling difficult customer situations.
• Ability to listen, analyze and then act.
• 3 to 7 years of experience in a direct customer-facing role.
• Minimum 3 years supporting customers with technical issues
• Training and operational experience with technical systems

But what else? (advantages, specific features, etc.)

• Answer customer questions, diagnose problems, assist with software updates, understand requirements and devise solutions while providing excellent customer service
• Provide technical expertise directly to customers in support of post-sales activities working with high-speed networks, call and data centers, and complex systems
• Collaborate with outside customers, as well as the Safran Trusted 4D Engineering, Applications, Sales and Operations teams globally
• Provide technical expertise and demonstrations, upon request
• Provide technical education and documentation to customers, sales, partners and peers
• Provide field input to Product Management in terms of customer/application requirements, customer usability and service viewpoint
• Potential travel opportunities, domestically and/or internationally.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.