Job Description

To strengthen our Accounts team we are looking for a Shop Visit Support Officer, who will focus on:
• Preparing and providing administrative support for Jet Engine Shop Visits to ensure customer satisfaction and trust.
• Collecting information from customers and subcontractors to enable efficient administrative follow-up of cases.

Job Requirements

Your profile:

- Education: a higher education degree bachelor/master in engineering with good economical affinity vice versa.
- Technical Knowledge: preferably a basic understanding aviation and of jet engines.
- Strong verbal and written communication skills in Dutch, French, English.
- Planning and organizational abilities.
- Precise and methodical work style.
(a permanent Belgian visa and work permit is mandatory)

But what else? (advantages, specific features, etc.)

Your role:

Customer Communication
• Manage the exchange of administrative information with customers before, during, and after Jet Engine Shop Visits.
• Request and process necessary documentation for Jet Engine Shop Visits.
Administrative Case Management
• Ensure traceability of parts and prepare LLP sheets.
• Compile, archive, and share repair records.
• Create and update the Bill of Work (BOW) and provide inspection reports.
ERP & Logistics
• Set up projects in SAP and handle customer orders per contractual terms.
• Organize transport for engines, parts, and materials, including off-site repairs.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance, reliability and environmental compliance. Through CFM International*, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets.
* CFM International is a 50/50 joint venture between Safran Aircraft Engines and GE Aerospace