Job Description

As a fully owned subsidiary of Safran Electronics & Defense, Safran Electronics & Defense Australasia Pty Ltd (SEDA) delivers and supports various products including high-performance optronics and inertial navigation equipment.

Headquartered in Sydney, SEDA brings local expertise in the integration of optronics and navigation systems for the air, land, and naval platforms of the Australian and New Zealand Defence Forces.

The Support Engineer plays a critical role in optimizing support systems for the product supported, through ensuring processes are efficient, cost-effective, and meet the standards required for product operations throughout lifecycle while maintaining safety and compliance.

The Support Engineer interacts closely with the SEDA Operations, by developing and adapting technical solutions with Original Equipment Manufacturers (OEM) for related products.


In this role, you will be responsible for:

Develop and maintain technical documentation related to system configuration, maintenance procedures, troubleshooting, integration and testing.

Define, maintain and improve product-lines maintenance process and instruction ensuring maximum efficiency while meeting stringent quality standards.

Provide technical guidance and support to the SEDA operations teams, helping them overcome challenges and ensure the MRO processes meet design/maintenance specifications.

Manage implementation, upkeep and optimization of Support & Test Equipment including commissioning, adaptation, calibration and maintenance activities.

Support the development and implementation of support system specification and description that address all aspects of a system's lifecycle, including operation, maintenance, supply, and disposal.

Define and maintain inventory requirements.

Conduct reliability, availability, maintainability and safety (RAMS) assessments on supported product to identify potential weaknesses and areas for improvement in design and maintenance programs, optimizing overall Life Cycle Cost (LCC).

Develop training materials and programs.

Adaptation and management (upkeep and upgrade) of SEDA's Support & Test Equipment (S&TE) required to support production and through-life support of Safran electro-optics sighting system including but not limited to optical means (such as large aperture collimator), power and control units, various measurement devices,

Development of the Industrial Special Process compliant to One Safran requirements.

Complementary Description

We are looking for a candidate who is confident and has the following attributes:

• Solid planning skills and stakeholders engagement
• Good organizational skills, with the ability to manage technical requirements and
ensure their integration across multiple project areas.
• Must display initiative and be proactive in seeking solutions
• Well-developed problem-solving skills and analytical mind
• Demonstrated ability to multi-task
• Strong customer service ethic and interpersonal skills
• Ability to build & maintain superior customer relationships
• Strong attention to detail
• Must be able to work autonomously as well as within a team environment
• Interest in advanced defence technologies

Job Requirements

To be successful in this role you must have:

Tertiary qualification in Engineering or relevant experience

Minimum of 2 years' experience as a production support engineer or similar discipline within an industrial or defence environment

Practical experience with technical process and procedures relating to production assembly or MRO activities for technical products

Proven experience in executing lean and/or six sigma activities with positive outcomes

Experience in technical documentation and processes in accordance with Quality Standards AS/NZS ISO 9001 and AS/NZS ISO 45001 framework

Skills and knowledge on service and repair processes and relevant quality management frameworks (airworthiness/seaworthiness)

High level of competency in Microsoft applications including Word, Excel, Access and Project

Knowledge of Defense Standards: Understanding the unique specifications, quality standards, and regulatory requirements for defense-related products.

Technical Knowledge: Knowledge of defense systems and their technical requirements, including how they operate, are maintained, and supported.

ILS Analytical Skills: Competence in performing data analysis for maintenance, reliability, and cost optimization, and making data-driven decisions.

Australian citizenship is desirable, and applicants must have the ability to obtain and maintain an Defence security clearance.

PERSONAL ATTRIBUTES & SKILLS:

Decisive and self-starting attitude

Effective written and verbal communicator with an emphasis on technical clarity

Strong problem solving and analytical skills

Attention to Detail: Ability to discern and accurately interpret small but important aspects of technical issues, documentation, and processes

Proactive, Autonomous, Rigorous, Organised

Analytical and Statistical Skills: Ability to analyze data and apply statistical tools to assess process performance and identify opportunities for improvement.

Communication and Teamwork: Effective communication skills for working with cross-functional teams, ensuring collaboration and alignment of goals.

If you believe you meet the criteria and want to work in a friendly and progressive company, then we look forward to hearing from you.

But what else? (advantages, specific features, etc.)

This role requires a highly motivated, collaborative individual who can operate independently yet contribute to a dynamic, cross-functional team. Meetings and workshops with our European counterparts (which may include travel) will also be required to complete assigned work-packages.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.