Job Description

Summary of Job Purpose:

Coordinate Academy support and service aspects of Safran Helicopter Engines' Training Academy. Customer service-oriented representative for the Safran Helicopter Engines Academy. Provides product and service information, resolves problems, handles email and phone calls with accuracy and efficiency, ensuring excellent service standards while maintaining high internal and external customer satisfaction.

Essential Duties and Responsibilities:

• Efficient communication with all internal and external customers via phone and email to ensure timely response
• Maintain scheduling of internal/external trainees into applicable academy course offerings
• Coordinate with other Academy sites for student enrollment and payment
• OEM training coordination with Airbus & Bell
• Ensure contract clarification for free training with the Front Office Commercial and Military teams.
• Coordinate with Technical Publications to update/create student EngineLife® Customer Portal accounts as necessary
• Create quotes for customers and subsidiaries when needed for student enrollment.
• e-Academy: Class creation and scheduling of instructors, rooms, and assets, student enrollment/modification within the academy learning management system
• Offsite class coordination and updates
• Assist students with local lodging and transportation options
• Invoicing of students as well as offsite classes and instructor loans
• Timely PO creation for other site payments and ordering of manuals and support materials
• Verify payment for all enrolled students before the start of each course
• Visiting Instructor liaison, compliance paperwork for visitors, invitation and visa paperwork for international customers
• Review, scan, and archive class files.
• Track new delivery inclusive training information, and other customer contractual yearly training
• Support training manager with data collection of Academy KPIs
• Provide duplicate certificates within 48 hours of request to maintain customer satisfaction
• Ensures Field Representatives are kept abreast of any pertinent information that is exchanged with customers in relation to training
• Coordinate requests from Operations department on needs for level 4 training
• Coordinate with HR for employee requirements for both initial and recurrent Safety Management classes. Facilitate classes with instructor and resource availability
• Work with HR to ensure classes and rosters are loaded into Selia
• Maintain class/trainee schedule using Microsoft excel
• Provide support for CONCUR and SAP

Scopes and Accountabilities:

• Select procedures to fulfill project objectives and required expenditures.
• Handle sensitive information carefully to avoid reputational damage.

Job Requirements

Required Competencies; Education / Knowledge / Skills and Abilities:

• Bachelor's degree preferred, 3 to 5 years related experience or combination of education and experience.
• Intermediate Computer Skills – Microsoft Office 365: Teams, Outlook, Word, Excel, PowerPoint, SAP, CONCUR, Microsoft Dynamics CRM, various internal proprietary Software platforms
• Ability to multi-task and manage priorities in a fast paced environment

Physical Requirements:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually quiet.