Your space-enabled career begins here

Plan A has set itself the ambitious goal to support businesses around the globe to decarbonise and deliver on their climate objectives, using science and technology. We offer a software for decarbonisation and ESG reporting capabilities, that enables businesses of the likes of BMW, Mollie, Sorare, GANNI, Chloé and N26, to successfully manage their net zero journey. Building and growing Plan A has been only possible thanks to our ever-expanding team across Europe. Are you passionate about climate change and moving the world to a more sustainable future? Are you comfortable working in an agile, fast-paced environment? Then you've come to the right place!

We're seeking an independent, forward-thinking Customer Success Manager to join the team and lead the customer experience in the DACH region. As a Customer Success Manager DACH you are the face of Plan A to our clients and the voice of our clients within our organisation.

Your responsibilities

• Act as a trusted advisor to our large customers in DACH and ensure their success; manage the client relationships, ranging from your counterparts to senior stakeholders within our client's organisations
• Become an expert on the Plan A platform by leveraging deep product and carbon accounting knowledge, resolving partners’ pain points and identifying opportunities for future product development
• Guide our customers on strategic questions related to sustainability and carbon accounting, leveraging the strengths of our subject-matter experts
• Work with our technical teams to ensure client feedback is heard and shape the future of our product pipeline
• Work with our sales team to translate customer opportunities into commercial value
• Design operational strategy and push execution; continuously working to scale processes and systems to drive rapid growth