Collections Specialist
ORBCOMM
Join Us as a Collections Specialist!
Are you skilled in accounts receivable, driving timely collections, and building strong relationships with international customers? ORBCOMM is looking for an experienced Collections Specialist to join our finance team. You’ll help protect healthy cash flow by partnering with global clients, securing outstanding payments, and resolving disputes with professionalism and clarity.
Why You’ll Love Working Here
At ORBCOMM, we connect the world through intelligent IoT solutions—and our finance team helps keep our global operations moving. As a Collections Specialist, you’ll work directly with international customers, partner cross-functionally across the business, and collaborate with a supportive team of finance professionals.
You’ll take on meaningful, relationship-driven work where your follow-up and problem-solving skills help strengthen customer partnerships and financial stability. ORBCOMM offers continuous learning, career growth, and the chance to join a high-impact function that directly supports company success.
This role is based in our Hyderabad, India office following a 6:00 PM to 3:00 AM IST night shift schedule (or 7:00 PM to 4:00 AM IST during daylight saving time for supported regions). We operate in a hybrid work environment, requiring a minimum of four (4) days per week onsite, with the option to work remotely one (1) day per week. With a hybrid schedule, you’ll be able to collaborate in person and build strong relationships with our team.
What You’ll Do
- Manage end-to-end collections for assigned accounts by contacting international clients via phone and email
- Monitor overdue invoices, follow up on outstanding payments, and ensure timely collection
- Maintain accurate records of all communications and payment arrangements
- Collaborate with internal teams such as Sales, Finance, and Customer Support to resolve billing issues and disputes
- Analyze customer payment behaviour and recommend corrective actions when necessary
- Prepare regular reports on collection progress, aging, and risks
- Ensure adherence to company policies, SLA commitments, and compliance standards
- Build strong customer relationships through professional, clear, and proactive communication
- Support continuous process improvements to drive efficiency in AR and collections
Who You Are
You’re a relationship-driven communicator with excellent follow-up skills and the ability to handle sensitive financial conversations with professionalism.
If you have:
- A bachelor’s degree in Finance, Accounting, Business, or related field
- 3–5 years of experience in collections (Required)
- Experience working with international clients across APAC, EMEA and AMER regions (Required)
- Strong verbal and written communication skills in English (Required)
- Comfort with night shift work to support global customers (Required)
- Hands-on experience in Accounts Receivable (AR) processes
- Ability to negotiate, influence, and manage difficult conversations
- Strong attention to detail and organizational skills
- Good understanding of billing, invoicing, and collection tools
- Proficiency in Microsoft Office Suite and financial systems
- A collaborative mindset, ownership mentality, and resilience under pressure
- Leverage AI-enabled tools and automation to support daily tasks and productivity
- Commitment to continuous learning in digital and AI literacy
Then we want to meet you!
The Benefits of Working Here
A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.
How We Hire
ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.
About Us
At ORBCOMM, we’re pioneers in IoT technology, driving innovation and empowering our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we manage millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com!
Ready to Join Us?
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects.
