Technical Support Engineer
ORBCOMM
Join Us as a Technical Support Engineer!
Are you ready to make a significant impact in an innovative environment? At ORBCOMM, we’re on the hunt for a passionate Technical Support Engineer who thrives in a fast-paced, agile setting. We want you to transform your ideas into action and drive our mission forward!
Why You’ll Love Working Here:
If you enjoy providing support to customers by clearly communicating technical solutions in a user-friendly and professional manner, then this is the right fit for you.
With a flexible hybrid working schedule, you'll enjoy the best of both worlds—engaging in-person collaboration at our Hyderabad, India office while also benefiting from the autonomy of remote work.
Shift Schedule: It will be a 9-hour shift (evening/night shift) – 5 days a week, as our customers are based out of the US and European Regions predominantly.
What You’ll Do:
You will primarily be responsible for answering/processing the queries (via email or phone) from our customers that uses the product(s) of Orbcomm which includes but not limited to:
- Provide Level 1 client support and technical issue resolution via CRM (Sales Force/JDE) tool, phone, email and chat medium.
- Work with our next level (Tier2/Tier3) team to analyze more deeper on the request and provide a resolution in case of an escalation.
- Interact with various internal teams like Engineering (Tier3 – Software/Hardware), QA and Orders to troubleshoot and/or resolve customer requests.
Who You Are:
You’re a detail-oriented professional with a talent for ensuring accuracy and managing multiple priorities. If you have:
- 3 – 5 years in Technical Support / Customer Support / Product Support / Application Support
- International inbound calling experience mandatory
- Must possess team player attitude, strong work ethics and strict adherence in following the process
- Must be collaborative, possess good written and verbal communication skills
- Proficient knowledge and usage of MS Office products
- Willing to learn new technologies/different internal product lines.
- Good at handling international phone calls and willing to work in a 24/7 environment.
- Good logical troubleshooting skills
About Us:
At ORBCOMM, we’re pioneers in IoT technology, driving innovation and empowering our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we manage millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com!
Ready to Join Us?
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.
