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A little bit about the role:

The position of Collections Manager is responsible for overseeing the collection efforts for several different divisions.

The manager is also responsible for the supervision of the collections and cash applications staff. In addition, the Manager will also collaborate closely with customers as well as the sales department to perform collection efforts for the largest and most sensitive customer accounts.

The Manager would also work closely with Corporate Accounting concerning General Ledger matters, Customer reserve analysis and annual audit reporting requests. The job does not require performing credit analysis on potential customers. This role will be working hybrid out of our Hyderabad, India office.

Roles and Responsibilities:

• Based on the Monthly Aging, past due letters are to be sent to all customers with balances that are over 30 and 60 days past due.
• Accounts over 90 days past due receive a Payment Demand Letter with the promise of service interruption if payment is not received within ten business days.
• Manage internal reporting of past due customers / aging reports, to various stakeholders including Sales, Customer Account Managers and General accounting.
• Placing direct phone calls and E-mails to customers that are past due.
• Works closely with the Billing Department to implement processes and policies that contribute to accurate invoicing and placing invoices on various customer portals for timely payment.
• Turning accounts over to an outside Collections Agency after failed collection efforts.
• Relays to Controller group any and all accounts that need to be written off to bad debt, and perform quarterly reserve analysis
• Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account.
• Oversees and assists with the clean-up of unapplied cash, short paid invoices, and Charge Backs.
• Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments.
• Manage DSO and weekly cash projections.

Desired Qualifications and Experience:

• A college degree is required.
• This position requires the incumbent to have at least 5 years of experience in collecting, accounts receivable or a related area, with supervisory experience.
• This position requires good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions.
• Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required.
• Working Knowledge of CyberSource, or other credit card processing sites.
• This position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel.
• Incumbent must be multi-task oriented, organized, set priorities and meet deadlines and take pride in one's work.
• Large ERP system experience, and in particular JDE, a plus.

About ORBCOMM Inc.

ORBCOMM is a pioneer in IoT technology, empowering customers with insight to make data-driven decisions that help them optimize their operations, maximize profitability, and build a more sustainable future. With 30 years of experience and the most comprehensive solution portfolio in the industry, ORBCOMM enables the management of over a million assets worldwide for a diverse customer base spanning transportation, supply chain, heavy equipment, maritime, natural resources, and government. For more information about how ORBCOMM is driving the evolution of industry through the power of data, visit www.orbcomm.com.

Interested?

At ORBCOMM, we believe that our people are our strength. Our success stems from our ability to attract and retain the best people who deliver a high level of performance and skill.

If you are looking for a significant career opportunity and the chance to work for an established, successful, and high growth company, ORBCOMM is the ideal place for you.

We are committed to employment equity. ORBCOMM would like to thank all applicants in advance and advise them that only candidates selected for an interview will be contacted.

ORBCOMM is committed to providing accommodations for persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.