Implementation Specialist (Fleet)
Omnitracs
About Solera:
Solera is a global leader in B2B and B2C SaaS and hardware solutions, providing data-driven insights to the automotive and insurance ecosystems. Our mission is to empower businesses with trusted solutions that adhere to the highest standards of data privacy, security, and integrity. We facilitate connectivity across the vehicle and property value chain, enabling smarter decision-making through innovative services, software, enriched data, proprietary algorithms, and machine learning. With a presence in over 90 countries, we process more than 300 million digital transactions annually for over 235,000 customers and partners, delivering unparalleled performance and innovation to advance the industry.
Role Overview:
We are seeking a driven and customer-centric Implementation Specialist to join our Professional Services team, focusing on the fleet vertical. This role will involve overseeing the implementation of our fleet solutions, managing customer vehicle services and maintenance schedules, coordinating with third-party installers, and overseeing stock inventory and logistics. The ideal candidate will thrive in a dynamic environment, demonstrating adaptability and a commitment to delivering exceptional customer experiences.
Key Responsibilities:
- Lead the implementation of fleet solutions, ensuring timely and successful delivery tailored to customer needs.
- Manage the inventory of UK stockholding for service and maintenance work, ensuring availability and accuracy.
- Support pre-sales and post-sales processes by recommending best practices for utilizing our Fleet Solutions.
- Serve as a technical expert, effectively communicating with both business and technical stakeholders regarding fleet technologies, including dashcams and telematics.
- Gather customer requirements to deliver comprehensive and customer-focused solutions.
- Develop detailed Statements of Work based on customer requirements and expectations.
- Collaborate closely with product and training teams to meet customer needs and contribute to new product developments.
- Manage customer setups on our platform to align with customer specifications.
- Act as a Subject Matter Expert (SME) in Fleet Solutions, particularly regarding hardware and installation processes.
- Conduct training sessions for customers on newly delivered configurations when needed.
- Document test scenarios for configurations to support quality assurance efforts.
- Ensure cross-functional alignment with product and sales teams to synchronize roadmaps and meet customer and revenue expectations.
- Provide third-level support for customer implementations, triaging and prioritizing support tickets as required.
- Oversee parts identification and ensure that the correct components are utilized in implementation processes.
- Manage contractors to ensure compliance with specifications and timelines.
Qualifications:
- University Degree in Business, Engineering, or a related field.
- 5+ years of experience in delivering large-scale implementation initiatives, ideally within the fleet or automotive sectors.
- Experience in technical requirements gathering or business analysis, with the ability to devise innovative solutions that deliver value.
- Exceptional customer-facing skills, with a focus on collaboration and clear communication.
- Commercially aware, capable of supporting sales opportunities while optimizing cost-effectiveness.
- Strong interpersonal skills, with the ability to build effective relationships within the Professional Services team and with external stakeholders.
- Attention to detail and a commitment to excellence in every aspect of work.
- Proficiency in tools such as JIRA, Confluence, Salesforce, PowerBI and Office365.
- Experience with both Agile methodologies (e.g. Scrum) and traditional approaches (e.g. Waterfall).
What We Offer:
- An exciting opportunity to work with a global leader in SaaS and hardware solutions.
- The chance to deliver innovative products to a diverse range of clients, including some of the world’s biggest brands.
- Flexible work arrangements and a hybrid working model to support work-life balance.
*It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
