CSR II - DS
Omnitracs
The Role
Dealer Services is hiring Inbound and Outbound Customer Service Representatives (CSRs) to support our national dealership partners, automotive groups, lenders, and insurance clients.
Our CSRs serve as the first point of contact for customers, dealerships, service departments, and internal partners. We are looking for upbeat, energetic, solutions-driven individuals who take pride in delivering an excellent customer experience.
What You’ll Do
Dealer Services CSRs are responsible for providing high-quality support across multiple automotive and claims-related workstreams, including:
Customer & Dealership Support
- Manage inbound and outbound calls from dealership personnel, service advisors, warranty administrators, and customers.
- Provide accurate case documentation within CRM systems.
- Assist with verification of customer, vehicle, and warranty information.
- Support customers and dealers with claim status updates, service appointment coordination, and general product inquiries.
Communication & Customer Experience
- Demonstrate professional telephone etiquette and strong problem-solving skills.
- Provide empathetic, patient, and accurate support in every interaction.
- Apply active listening and de-escalation techniques when needed.
- Protect the customer and dealer experience by ensuring timely follow-up and resolution.
- Manage inbound and outbound calls from dealership personnel, service advisors, warranty administrators, and customers.
- Provide accurate case documentation within CRM systems.
- Assist with verification of customer, vehicle, and warranty information.
- Support customers and dealers with service appointment coordination, and general product inquiries.
What You’ll Bring
- 1+ year of call center, dealership, warranty, automotive, or customer service experience required.
- Ability to speak clearly, professionally, and confidently on the phone.
- Strong attention to detail with accurate and efficient typing skills.
- Demonstrated empathy, active listening, and ability to manage difficult conversations.
- Ability to navigate multiple systems and tools while speaking with customers.
- Commitment to delivering best-in-class service and maintaining a positive team culture.
IMPORTANT TRAINING ANNOUNCEMENT
- Mexico DMEA New-Hire Class – January 2026
- We are requesting approval for a Mexico DMEA new hire class beginning January 19, 2026.
- Training Timeline:
- Training Dates: Monday, January 19 – Friday, January 30, 2026
- Training Schedules:
9:00 AM – 6:30 PM ET
10:00 AM – 7:30 PM ET
Schedules will include Saturday shifts
Once the class is confirmed, a finalized schedule offering will be provided.
Nesting Period:
February 2 – February 7, 2026 (1 week)
