Customer Care Specialist
Omnitracs
Customer Care Manager/Espoo Finland
Who we are:
Solera, with customers in over 90 countries, is a global leader in data and software services, striving to transform every touchpoint of the vehicle lifecycle into a connected digital experience, and providing products and services to protect life’s other most important assets: our homes and digital identities. For more information, please visit solera.com.
In this role you will support the in4mo subsidiary which focuses on the property segment and is transforming the world of property claims.
in4mo is already the leading provider of Building Claims solutions in the Nordics, supporting most of the largest insurance companies and the property damage restoration companies that serve them. See www.in4mo.com for more details.
Our ambition is to scale-up to the rest of the world, will you join us in our journey?
The Role
We are looking for a Customer Care Specialist to provide technical support for the Norwegian in4mo users.
What You’ll Do
- Provide technical assistance to our Norwegian users via phone and email
- Develop a deep knowledge of in4mo products
- Troubleshoot and investigate user issues
- Document user interactions using issue tracking system (Jira) and Salesforce
- Work closely with other members of the Customer Care and Support team to ensure a seamless customer experience
- Provide product introductions and training to users
- Follow up with users to ensure their requests or problems are addressed to their satisfaction
- Localize documentation, instructions, strings and support website
- Gather statistics on support website use
- Bring ideas for product improvements to the in4mo Product team
What You’ll Bring
To succeed in this position, you will need:
- Relevant experience from similar roles for a complex SW product (Customer Care, Customer Service)
- A positive, proactive team player attitude, and a passion for customer service
- Excellent interpersonal skills with the ability and desire to work in a fast-paced environment
- An analytical troubleshooter mindset with interest in technology and willingness to learn about in4mo’s solutions
- Good problem-solving skills that allow you to investigate, diagnose, and resolve tech-related issues
- Strong verbal and written communication skills, as well as solid presentation skills
- Fluency in Norwegian and English (the company language). Knowledge of Danish, Swedish, and/or Finnish is considered an advantage.
What we offer:
The chance to be at the center of an exciting and growing internationally diverse and innovative company, and through your actions have a visible impact on our business. The position is permanent and full-time. You will work in a relaxed, open and supportive team, and will have the possibility to shape your own role as your skills develop. In addition, we offer a competitive salary, flexible working hours, working from home possibilities, occupational health care, and other employee benefits.
It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.
