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Manager, Indy Dealer Account Management

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

Manager, Indy Dealer CRM Account Management is a manager role that will lead a team dedicated to increasing customer retention, driving revenue growth, and accelerating support processes within the Dealer vertical. This leader will oversee a team of account managers, implement scalable systems and playbooks, and foster a high-performance culture built on accountability, data accuracy, and operational excellence. Success in this role requires a hands-on sales leader with strong coaching capabilities, a results-oriented mindset, and a commitment to delivering a seamless and impactful dealer experience.

What You’ll Do

Retention & Sales Leadership

• Lead a team of Account Management reps to achieve monthly retention and referral goals.
• Implement retention strategies to reduce churn with focus on customer lifetime value.
• Track and report on metrics across all stages of the customer journey.
• Be a source of knowledge on product specific items for the company.
• Take lead on at-risk customers and work directly with account managers to resolve.

Team Management & Coaching

• Recruit, manage, and develop a high-performing inside sales account management team.
• Perform on-site and/or remote product consultation and training
• Conduct regular 1:1s, team standups, and call callibrations to drive performance and accountability.
• Provide coaching and mentorship focused on improving save rates, onboarding outcomes, and customer satisfaction.
• Set and enforce performance KPIs related to bookings, onboarding timelines, and retention targets.

Sales Process & Operational Excellence

• Maintain CRM discipline across the team and ensure accurate tracking in Salesforce.
• Collaborate with Marketing and Product to align on go-to-market messaging and campaign execution.
• Work cross-functionally to improve onboarding processes, tools, and training for new customers.
• Analyze team and customer data to identify risks, opportunities, and areas for process improvement.

Collaboration & Communication

• Act as the voice of the dealer sales and retention teams in cross-functional meetings.
• Partner with Customer Support, Product, and Marketing to ensure a seamless and aligned customer experience.
• Deliver regular performance updates and insights to senior leadership.

What You’ll Bring

• 5+ years of B2B inside sales and account management experience, including 3+ years in a team leadership role.
• Demonstrated ability to lead teams responsible for both new sales and customer retention.
• Experience managing onboarding processes or leading teams through the customer ramp-up period.
• Strong CRM and reporting skills (e.g., Salesforce, Power BI, etc).
• Analytical, organized, and results-driven with a focus on continuous improvement.
• Automotive or dealership industry experience is a strong plus.

What We Offer

• A supportive, performance-driven team culture.
• Growth and development opportunities within a global business.
• The opportunity to impact revenue, retention, and customer success in a key vertical.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.