Regional Installation Manager
Omnitracs
Position: LoJack
Location: Virtual/Field-Based (US)
Department: Professional Services – Installation Services
Reports to: Manager, Installation Services
About Solera: Solera is a global leader in data and software services that strives to transform and optimize every touchpoint of the vehicle lifecycle journey. We leverage our extensive data and AI capabilities to deliver superior solutions that empower our clients in the automotive and insurance industries. Our Fleet Vertical team focuses on delivering cutting-edge solutions to enhance fleet management, safety, and efficiency.
Job Overview: The LoJack Field Manager is responsible for overseeing and coordinating all field service operations on all LoJack launches and ongoing installations. This includes managing field technicians, ensuring high-quality installations of LoJack vehicle recovery systems, meeting customer satisfaction goals, and maintaining operational efficiency. The Field Manager acts as a liaison between customers, field personnel, and corporate operations to ensure alignment with company standards and performance metrics.
Key Responsibilities:
· Supervise, train, and support a team of field technicians responsible for installation, service, and troubleshooting of LoJack systems in vehicles.
· Recruit, onboard, and train new Field Technicians
· Monitor performance metrics and ensure adherence to company policies, procedures, and service level agreements (SLAs).
· Ensure customer satisfaction through timely and effective resolution of service issues and complaints.
· Plan and coordinate daily technician schedules to optimize efficiency and coverage. This includes booking all travel and hotel accommodations.
· Conduct regular field audits to ensure quality and safety compliance.
· Collaborate with sales and customer support teams to address service demands and operational improvements.
· Manage inventory and equipment tracking for assigned launches and ongoing technicians.
· Ensure compliance with local, state, and federal regulations, as well as LoJack company standards.
· Report on field activities, including technician productivity, installation success rates, and customer feedback.
· Implement best practices and continuous improvement initiatives in field operations
Qualifications:
· 3–5 years of experience in field service operations, preferably in automotive, telematics, or security systems.
· Prior management or supervisory experience required.
· Strong knowledge of automotive electrical systems is a requirement.
· Excellent organizational, communication, and leadership skills.
· Ability to travel within assigned territory and work flexible hours as needed.
· Valid driver’s license and clean driving record.
· Familiarity with LoJack management systems, telematics, and related technologies is preferred.
What We Offer:
Growth Opportunities: Opportunities for professional development and career advancement within a global leader in the industry.
Innovative Environment: Work with cutting-edge technology and innovative solutions that make a real impact on our clients.
Comprehensive Benefits: Competitive salary, health benefits, and other employee perks.
How to Apply: Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience relevant to the LoJack Field Coordinator role at Solera.
Solera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
By joining Solera as an Installation Supervisor, you will be part of a dynamic team dedicated to revolutionizing fleet management through innovative solutions and exceptional customer service. If you are passionate about making a difference and thrive in a challenging environment, we encourage you to apply.
EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
