Implementation Manager
Omnitracs
The role:
This role reports directly into the Head of Implementation of the Region and will be responsible for delivering customer focused product implementations.
This role will be part of the Implementation team in a country and region, and will work alongside other Implementation Managers, and the wider Professional Services team.
Responsible for delivering Implementation of the Solera product set across the country or region, typically Subject Matter Expert (SME) in a number of products.
What you'll do:
- Support the pre and post sales process by recommending best practice use of the established Solera product set.
- Technical customer facing expert, able to communicate clearly and easily with both business and technical contacts; ie customer workflow adaptation and API integration.
- Gather all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.
- Ability to document test scenarios of configuration to support QA.
- SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.
- Collaborate with both configuration and training to deliver customer requirements and the broader Solera team to deliver new product developments.
- On occasion train the customer on the newly delivered configuration.
- Cross functional alignment with product and sales to ensure alignment on roadmap, and delivery in line with customer/revenue expectations.
- Provide 3rd level support on customer deliveries and SME products.
- Unlikely to have any direct reports, but there maybe a team leader situation as part of the senior role if the size of the region/country needs it.
What you'll bring:
- 5-7 years of experience of delivering large transformation programs, utilising high-performing teams, ideally leveraging agile methodology
- Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers.
- Excellent customer facing skills, collaboration and communication.
- Commercially aware and able to support sales opportunities to deliver best results with least cost.
- Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
- Meticulous attention to detail.
Tools and Skills:
- JIRA/Confluence
- API Tools POSTMAN, JSON, SOAP, Oauth, XML, CSS etc
- Excel to Macro level
Relationship with other Solera Departments / Customers:
- Product and Development; Sales; Customer Support
- Final Customers, including OEM and Insurance players
