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The Role

As a Senior Application Services Engineer, you will be part of a global support team managing products and applications worldwide. You will work closely with development and architecture teams to consolidate and replace caching systems & message brokers while centralizing logging across the globe. Playing a critical role in strengthening the product lifecycle by ensuring robust application layers and system reliability consolidating over 450 products across +42 business units. You’ll have the opportunity to extend your expertise to harden products, reduce downtime, and enhance overall performance.

What You’ll Do

• Provide L3 support experience in leading 24x7 on-call support for highly critical customer-facing applications with technical depth in troubleshooting issues quickly and following up with permanent fixes.
• Support a broad range of technologies Windows/Linux, multi-tier web applications, middleware (web/app servers, infrastructure, containers, message queues, containers, databases, networking)
• Effectively deploy applications by building automation suites (GitHub, Ansible, semaphore…)
• Install, configure, and tune middleware applications (sFTP, Apache, Tomcat, IIS, Redis, RabbitMQ, Graylog, Kakfa, IBM-MQ)
• Setup monitoring at all layers of the application stack and resolve alerts quickly using NewRelic
• Application performance tuning, outage troubleshooting / triage, short term / long-term fixes
• Work closely with development/architecture replace and reduce the footprint and cost of infrastructure on the cloud by migrating to our on-premise data centers
• Improve architectures by enhancing application architecture, and redundancy, across, legacy systems
• Centralize logging in production environments using Graylog
• Ensure design, infrastructure, processes, and operational documentation are up to date
• Automate repetitive tasks, leaning out processes that drive down outages and deliver quick results
• Familiarity with Public & Private Cloud (AWS, Azure, GCP), and on-prem VMware virtualized systems environments.
• Networking basic knowledge, (F5, HAproxy)
• Ability to drive own bodies of work using Atlassian stack

What you will bring:

• Data-Driven & Communication: You’ll need strong communication skills to hold technical conversations in English, asking relevant questions to guide problem-solving processes.
• Problem Solving: You should possess strong critical thinking skills to navigate unfamiliar situations, providing clear, step-by-step troubleshooting guidance. You’ll lead on calls, mentor team members, and prioritize issues by evaluating their impact, urgency, and resource requirements.
• Application Services and Infrastructure: You’ll have to be capable of navigating through the IT infrastructure, regardless of minimal background on its architecture leveraging your previous experience
• Installation and Configuration of Software: Proficiency in both Windows and Linux environments, adept at multiple protocols/tools (HTTP, HTTPS, TLS, TCP, UDP, SMTP, ICMP, FTP, sFTP, SSH, RDP) expertise in technologies/practices like (VPN, Jumphost, DHCP, Active Directory) webservers, F5, HAProxy, and Apache, Nginx, IIS, Websphere, VMware, Git.
• Monitoring Experience: You’ll have experience setting up proactive monitoring systems to prevent recurring outages, identifying necessary configurations, and proposing short- and long-term solutions to post-incident scenarios.
• Understanding of Application SDLC and On-Call Support: You’ll provide on-call support on a rotational basis, diagnosing, triaging, and fixing system issues during outages. Bonus: Knowledge of source control management and CI/CD automation processes (Ansible) is highly valued.
• Intellectual Curiosity and Can-Do Attitude: We’re looking for someone eager to contribute with contagious enthusiasm. In times of uncertainty, you’ll help clarify chaos, engage in outages, projects, and specialists when necessary, and bring thoughtful, clear-headed solutions.

Bonus Points: Hands-On experience with any Message broker technology such as RabbitMQ, Kafka, IBM-MQ, ActiveMQ, Tibco, MSMQ, RedHat AMQ, SQS, Redis, Graylog, LDAP, AWS, Azure, VMWare

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