Senior Customer Success Manager, Partnerships
Nearmap
Company Description
The sky's not the limit at Nearmap
We’re a SaaS company, with proprietary hardware and software that’s continuously advancing through our commitment to innovation. The sky’s the limit when it comes to what we can and plan to do for our customers. Our imagery is just the starting point. Our impact comes from our people, applying complex analysis, interpretation and artificial intelligence that opens up all sorts of possibilities for our customers.
Job Description
As a Senior Customer Success Manager, Partnerships, you will serve as a key advocate and strategic partner to both customers and alliances, driving mutual success through retention, growth, and integration of Nearmap solutions. Reporting to the Vice President of Customer Success, this role combines deep knowledge of customer success strategies with the ability to manage and grow strategic partnerships that enhance customer outcomes and business results. You will use your expert knowledge and broad understanding of customer success principles and SaaS partnerships to independently resolve complex issues and propose innovative solutions. You’ll leverage sophisticated analytical and problem-solving techniques, adapt to varied customer and partner contexts, and lead cross-functional collaboration with internal stakeholders and external executives. Your ability to balance relationship management, commercial insight, and programmatic execution will be critical in maximizing customer lifetime value and advancing Nearmap’s strategic partnerships.
Key Responsibilities
Customer Retention & Success
- Serve as a trusted advisor to a portfolio of high-impact customers, driving onboarding, adoption, retention, and growth initiatives. ·
- Lead renewal strategies using data-driven insights to reduce churn and expand account value.
- Build customized engagement plans that align customer goals with Nearmap capabilities.
- Identify and mitigate risk, proactively addressing obstacles to success.
- Partner with Sales to identify upsell and cross-sell opportunities.
Problem Solving & Process Improvement
- Assess complex customer challenges and create innovative, tailored solutions beyond established frameworks. Adapt standard methods and propose process improvements based on customer and partner needs.
- Use a combination of judgment, data, and creativity to deliver scalable and impactful engagement strategies.
Partnership and Alliances Management
- Develop and manage strategic partnerships that complement Nearmap’s solutions and customer outcomes.
- Drive alignment through joint go-to-market initiatives and collaborative success plans.
- Represent customer and partner interests in cross-functional discussions, coordinating solutions and ensuring alignment.
- Lead partner escalations and act as a senior point of contact across shared accounts.
Collaboration & Influence
- Enhance relationships with senior internal and external stakeholders, often requiring subject matter guidance and persuasion.
- Influence internal teams to prioritize customer and partner needs, contributing to product roadmap and service improvements.
- Serve as an advisor to peers and junior colleagues on complex customer and partnership scenarios.
Qualifications
- Minimum of 5 years of experience in Customer Success, Strategic Partnerships, Consulting, or SaaS Account Management.
- Proven track record in managing executive-level relationships and driving retention and growth in complex environments.
- Fully qualified professional with deep understanding of customer success, SaaS delivery models, and partnership ecosystems.
- Applies advanced knowledge and practical experience to assess diverse customer contexts and strategic partnership dynamics.
- Demonstrated experience integrating partnerships into customer success motions.
- Experience handling high-stakes escalations and working across matrixed teams.
- Strong commercial acumen and ability to drive strategic outcomes through influence and collaboration.
- Sophisticated communication skills, with experience presenting to C-level executives.
- Analytical mindset with proficiency in Salesforce, Microsoft Office, and customer engagement platforms.
- Ability to manage competing priorities and lead initiatives independently.
- Bachelor’s degree required
Additional Information
Some of our benefits
Nearmap takes a holistic approach to our employees’ emotional, physical and financial wellness. Some of our current benefits include:
- Quarterly wellbeing day off - Four additional days off a year as your "YOU" days
- Company-sponsored volunteering days to give back.
- Generous parental leave policies for growing families.
- Access to LinkedIn Learning for continuous growth.
- Discounted Health Insurance plans.
- Monthly technology allowance.
- Annual flu vaccinations and skin checks.
- A Nearmap subscription (naturally!).
Working at Nearmap
We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.
If you can see yourself working at Nearmap and feel you have the right level of experience, we invite you to get in touch.
Watch some of our videos and find out more about what a day in the life at Nearmap looks like.
To hear an interview with Brett Tully, Director of AI Output Systems on the Super Data Science podcast, click this link: https://www.superdatascience.com/533
Mapscaping podcast: https://mapscaping.com/blogs/the-mapscaping-podcast/collecting-and-processing-aerial-imagery-at-scale
Read the product documentation for Nearmap AI:https://docs.nearmap.com/display/ND/NEARMAP+AI
Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.
