Scale Customer Success Manager
Nearmap
Company Description
The sky's not the limit at Nearmap.
Nearmap is the Australian-founded, global tech pioneer innovating the location intelligence game. Customers rely on Nearmap for consistent, reliable, high-resolution imagery, insights, and answers to create meaningful change in the world and propel industries forward. Harnessing its own patented camera systems, imagery capture, AI, geospatial tools, and advanced SaaS platforms, Nearmap stands as the definitive source of truth that shapes the liveable world.
Job Description
Empower Customers at Scale. Drive Adoption. Build Success. 🌟
We’re looking for a data-driven, digitally savvy Scale Customer Success Manager to help us support and grow our digital-first customer segment. This is a high-impact role focused on delivering adoption, retention, and expansion at scale—using automation, data insights, and timely human engagement.
You’ll work cross-functionally with teams across Customer Success, Support, Sales, and Marketing to design and execute scalable customer success programs that deliver real value. If you’re passionate about making customers successful in a smart, data-informed, and tech-enabled way—this role is for you.
What You’ll Be Doing
Support onboarding through scalable touchpoints, including in-app messaging, email, and weekly office hours
Drive product adoption via enablement webinars, use-case playbooks, and lifecycle resources
Identify upsell and cross-sell opportunities from product usage patterns and collaborate with account teams
Actively mitigate churn by monitoring health scores and engaging at-risk customers
Partner with Support on escalations and ensure customers are guided toward resolution
Use Gainsight, Salesforce, and Looker to identify trends, opportunities, and risks across your book of business
Qualifications
What You’ll Bring
1–3 years’ experience in Customer Success, Account Management, or SaaS support
Experience working with a large, digitally managed customer base
Strong analytical skills and hands-on experience with CS platforms (Gainsight, Looker, Salesforce)
Excellent communication skills and customer-first mindset
Passion for automation, scalable programs, and delivering outcomes at volume
🌟🌟🌟 Bonus Points For:
Gainsight certification or experience with scaled CS models
Running webinars, workshops, or digital enablement programs
Experience with lifecycle automation or customer journey mapping
Ready to Scale Customer Success with Us?
Apply now and help shape the future of how we deliver customer value—digitally, intelligently, and at scale.
Additional Information
Why you'll love working at Nearmap:
We’re a SaaS company, with proprietary hardware and software that’s continuously advancing through our commitment to innovation. The sky’s the limit when it comes to what we can and plan to do for our customers. Our imagery is just the starting point. Our impact comes from our people, applying complex analysis, interpretation and artificial intelligence that opens up all sorts of possibilities for our customers.
We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. We’re proud of our inclusive, supportive culture, and maintain a safe environment where everyone feels a sense of belonging and can be themselves.
- Quarterly YOU Days: four additional days off per year for anything YOU
- Paid Volunteer Days: two and a half days per year
- Nearmap Days: additional days off after every two years of service
- Generous parental leave policies for growing families
- Annual flu vaccinations, Skin Checks & Full Medical Checks
- Access to Private Health Insurance corporate discounts
- Tech & Wellbeing allowance
- Real Hybrid flexibility (Absolutely no set days in the office!)
- Catered in office lunches
- Quarterly Parties hosted by Nearmap at amazing venues
- LinkedIn Learning License: access to unlimited courses
- A Nearmap subscription of course!
With us, you can map your career, and see where our journey might take you.
With so much complex and interesting work to be challenged and inspired by, you might be surprised by the pathways you find. We’ve got so much more to share with you.
